Crisis Intervention Caseworker

Vancouver Police Department

Crisis Intervention Caseworker

#26108-81000592

Victim Services Unit, Centralized Operations Support Section

2120 Cambie Street, Vancouver

Temporary full-time

One year (assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting)

Four-day compressed workweek
Dayshift either Monday – Thursday or Tuesday - Friday

Pay Grade 22 - $38.75 to $45.62 per hour

Thursday, October 15, 2026

Responsible for providing social work, which involves crisis intervention and ongoing case management.

• Provides crisis intervention assistance and emotional support in response to a wide variety of traumatic incidents such as suicide attempts, domestic violence, and notification of next-of-kin of sudden death or serious injury at the request of a police officer
• Provides ongoing evaluation, assessment of psychological, social, and cultural considerations, and applies appropriate intervention models; recommends and/or determines necessary remedial action; advocates for and refers clients to other agencies or services as appropriate; manages complex cases in collaboration with officers in specialized units including Major Crime Section, Missing Persons, Homicide, Domestic Violence and Criminal Harassment, and Sex Crimes; determines when case files can be concluded
• Provides court support services; liaises with Crown Counsel and informs clients of court-imposed conditions, court procedures, and case progress through the court system; conducts court orientation; attends meetings with victims and Crown Counsel; facilitates access to vulnerable victim testimonial aids; arranges for court escorts, as required; accompanies clients to court for emotional support
• Acts as intermediary with external agencies to assist clients in gathering and providing information and in completing forms; transports clients to alternate locations, as required
• Participates in and provides peer debriefing to colleagues
• Gathers information about community resources; prepares and maintains records and reports related to the work
• Liaises with the VSU Primary Dog Handler and determines the suitability of utilizing the VSU Justice Facility Dog for their clients; has exposure to the Justice Facility Dog in the office and on scene
• Continues participation in the annual mandatory high-stress debrief program
• Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities
Required

• Considerable knowledge of the principles, practices, and techniques of crisis intervention and of evaluation, assessment of psychological, social, and cultural considerations, and appropriate intervention models
• Sound knowledge of policies and regulations, the criminal code, and other applicable legislation
• Sound knowledge of community, social, legal, and health resources available for referral of clients
• Working knowledge of court procedures as they relate to the work performed

Experience

• Ability to function effectively to provide crisis intervention in emergency situations and under conditions of stress and conflict, and to make decisions about personal and client safety
• Ability to conduct evaluation and assessment of psychological, social, and cultural considerations, and to apply appropriate intervention models
• Ability to recognize and deal with behavioural, social, and psychological problems
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts

Experience
Required

• Considerable knowledge and experience in crisis intervention and emotional support, and sound related experience in psychological first aid and crisis support

Preferred

• Minimum two years of related experience
• Direct experience in Victim Services as a paid Victim Services worker

Education
Required

• Degree in the field of social sciences, such as psychology, or social work with supplemental related coursework

Preferred

• Additional course work and training in crisis intervention, critical incident stress debriefing, psychological first aid or crisis counselling
• Victim services training

Other Requirements

• Must be comfortable working in an environment with a Justice Facility dog present
• Valid class 5 BC driver’s licence with a satisfactory drivers abstract
• All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years.
• Must be a Canadian citizen or Permanent Resident

Selection Process
Candidates will be required to take a test. A minimum 70% passing mark is required to move forward to the interview. Marks will be based on a 60% test and 40% interview.