Fx Application Support Consultant

Support CIBC’s Foreign Exchange technology team in Toronto through FX application consulting, investigation, and second-level production support. Work hybrid, onsite one or two days weekly.As an Application Consultant, you will investigate client, technical, outage, and application issues, directing them to CIBC technology groups and vendors. The work requires FX application support, requirements gathering, documentation, and data analysis in an agile environment. You will collaborate with business and technology partners while supporting planned changes and projects.Key Responsibilities:
Investigate operational issues and prioritize severity, risk, and business needsManage issue logs and client or user requestsDevelop solutions and processes preventing recurring production issuesLiaise with business partners, technology teams, clients, and vendorsAssess impacts of planned system changes and projectsRequirements:
Two years of FX application consulting or support experienceExperience with Wallstreet FX, Barracuda OMS, or online FX platformsAt least two years using SQL, Mongo, Jira, and ConfluenceCapital Markets background with requirements gathering and documentation experienceWorking knowledge of brokerage products, services, structure, and operationsApply your FX support, SQL, Mongo, and critical-thinking expertise to CIBC’s Capital Markets technology environment.
#J-18808-Ljbffr