Customer Service - Inside Sales

Who We Are

As a fifth-generation, family-owned Western Canadian electrical distributor and one of Canada’s Best Managed companies, E.B. Horsman & Son continues to grow. We’re excited to open a new branch in Grande Prairie, offering the opportunity to build value in a new territory, strengthen customer relationships, and contribute to an exceptional customer experience.

What We Offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

This full-time, permanent position offers a consistent Monday-to-Friday schedule, totaling 40 hours per week with no weekend shifts. The role is based at our brand-new Grande Prairie branch, located at 9036 108 St, Grande Prairie, AB, T8V 4C8.

Why this role matters

The Customer Service, Inside Sales - Electrical representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. The Inside Sales works closely with the Account Manager to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

This role matters because it’s the backbone of customer satisfaction and operational success. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

What To Expect In The Role

• Customer Relations: Handles customer inquiries, coordinates calls, assists with sales, and supports the Account Manager.
• Quotations: Prepares accurate quotes.
• Project Management: Supports projects and quotations, escalating complex issues as needed.
• Order Management: Processes and updates orders across multiple channels.
• Sales Monitoring: Tracks sales, open orders, and pricing to drive growth.
• Stock Monitoring: Reports stock shortages and suggests new items based on demand.
• Returns (RMA): Manages return processes.
• Other Tasks: Supports counter, warehouse, inventory, and branch safety initiatives.

Ideal candidate profile

• Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
• 2+ years of electrical industry experience
• 3+ years of customer service experience
• Project and quotation coordination experience
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Basic mathematical skills
• Ability to be inclusive, collaborative, and respectful

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

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