Claims Adjuster, Physical Damage (ON) - Hire Green Program

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.

Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

The Claims Adjuster is responsible for handling of automobile, motorcycle, and recreational vehicle physical damage claims. The claims are of varying low to moderate complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Adjuster ensures claims are properly investigated, evaluated, and resolved in a timely manner.

If you are a new graduate of an insurance or related program or simply are interested in a career in the Insurance Industry or Claims this is the right opportunity for you.

Our Hire Green Program will provide you with the necessary training and skills to help you accelerate your career.

What You Will Do

• Investigate, evaluate, negotiate personal/speciality lines claims of low to moderate complexity
• Manage challenging coverage claims with tact and professionalism
• Timely, accurate reserving in line with corporate protocols and guidelines
• Maintain control over expenses through proactive handling techniques
• Direct vendor partners as necessary
• Obtain approval from Manager on claims above authority
• Perform other tasks and duties as assigned by the Supervisor

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Completed post-secondary education or equivalent experience
• Minimum of 2-3 years of customer service experience
• No previous experience in Claims or Insurance required but would be an asset
• Any previous Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues is preferred
• Interested in working towards a CIP designation
• Strong organizational, decision making and problem-solving skillset
• Ability to understand complex and legal language from a variety of jurisdictions
• Excellent communication skills, both written and verbal
• Ability to cross-reference information with attention to detail
• Strong general computer knowledge required

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.