Meetings and Events Manager

Every event has a moment where it either holds together or falls apart.

That moment almost never announces itself in advance.

It lives in the gap between teams. In the thing no one confirmed. In the assumption that someone else caught it.

The Meetings and Events Manager at Encore is the person who closes that gap, every time, before the client ever knows it was there.

We're looking for an event professional who owns outcomes, not just tasks.

The Role

The Meetings and Events Manager carries full accountability for every event in their portfolio, from first conversation through final invoice. That means hotel coordination, attendee logistics, group air collaboration, platform configuration, reporting, and on-site readiness. All of it.

This role sits at the centre of a cross-functional operation. The Meetings and Events Manager coordinates directly with Group Air, Customer Success, Finance, Commercial, and Operations, and serves as the primary client contact for travel and logistics on every assigned program. The scope is real and the authority matches it.

This is not a support role. It is not a coordination function. It is ownership, with everything that comes with that word.

What You’ll Do

Own the event from first call to final reconciliation.

Every active program gets a detailed project plan. Every milestone, deliverable, and client communication is tracked and current. You lead venue sourcing for assigned events and collaborate with the Venue Sourcing Specialist when RFP complexity calls for it. You provide Group Air with complete event and traveler details, and you stay in it through every handoff.

Carry the client relationship, not just the file.

You are the face of Encore for every client whose events you manage. The quality of that relationship is yours to build and protect. Clients return because the person responsible for their program knows their program and takes care of it. That expectation is not periodic. It is constant.

Anticipate, not just respond.

Issues surface at events because someone somewhere missed a signal. The Meetings and Events Manager reads those signals early, resolves risk before it reaches the client, and drives accountability across every stakeholder. When something falls through a gap, you catch it and close it.

Set the technology up right, then own what the come out of it.

You define registration requirements, approval workflows, attendee communications, and reporting configuration. You partner with Customer Success to execute against those requirements on time and to spec. You conduct UAT, provide go-live sign-off, and take accountability for what the platform produces.

Keep the financial picture clean and current.

Zoho CRM reflects the real status of every file, not where things stood last week. Sales Orders and Purchase Orders are created on schedule. Reconciliation with Finance happens within five business days of event close. For clients not on the platform, you build and deliver reports directly: flight manifests, registration summaries, post-event reconciliations.

Represent Encore with the professionalism the client came for.

Every supplier interaction, every internal escalation, every client touchpoint is a reflection of Encore's reputation. You manage straightforward supplier relationships directly using Encore's tools and preferred contacts. For complex negotiations or contract terms, you bring in the Venue Sourcing Specialist. Either way, the standard doesn't move.

Required

• 3+ years of experience in event coordination, group travel management, or operations
• Demonstrated ability to own a client relationship end-to-end, not just execute assigned tasks
• Strong working knowledge of hotel contracting, rooming list management, and air logistics
• Exceptional organizational capacity with the ability to carry multiple active events without losing accuracy or momentum
• CRM discipline: you log activity, create records on schedule, and treat the system as the source of truth
• Communication that is clear, confident, and client-ready at all times

An Asset

• Experience in a corporate travel or event management environment, ideally in financial services
• Familiarity with online booking tools, event registration platforms, and reporting tools
• Experience collaborating with technology configuration or implementation teamsKnowledge of air booking workflows, fare rules, and group air processes
• Proficiency in Zoho CRM or comparable project management and CRM platforms
• Bilingual proficiency in English and French

Who Thrives Here

Encore's clients stay for an average of fifteen years. That number reflects something specific: the experience of working with someone who knows your program, anticipates your needs, and never makes you ask twice.

That doesn't happen by accident. It happens because the people doing this work find the details satisfying, not exhausting. Because they stay with a situation until it is resolved. Because they follow up before they're asked.

People who thrive in this role tend to think in outcomes, not tasks. They feel the difference between an event that was managed and one that was owned. They take it personally when something almost went wrong, even when the client never noticed.

If the idea of full accountability feels like clarity rather than pressure, this role was built for you.