Senior Advanced Application Engineer, Blending Technology

Job Description
The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.Responsibilities
Provide product and application support for external customersProvide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within HoneywellCollaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practicesContribute text and video-based entries to the online Knowledge Base and monthly customer newsletterParticipate in review and testing of new releases to ensure customer issues are resolvedDeliver customer training and provide technical support to the sales organizationAssist the PBM Team Leader to develop and implement strong teamwork processes and standardsShare knowledge and best practices within the team.Act as a technical mentor for less experienced team membersAbility to travel 10% within North AmericaBenefits of working for Honeywell
Comprehensive health benefits, including medical, vision, dental, and mental health coveragePaid vacation and statutory holidays in accordance with Canadian labor standardsRetirement plan (based on regional policy)Opportunities for career growth within a global organizationProfessional development programs and continuous learning opportunitiesQualifications
YOU MUST HAVE
Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field5 to 7 years relevant experience – use of Blending Applications tools.5 to 7 years customer technical support experience with the designated Advanced Applications5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirableWE VALUE
High customer satisfaction levels as measured in the customer satisfaction surveyAbility to resolve customer issues within an agreed Service LevelStrong interest in developing a career in the Blending fieldExcellent problem solving and troubleshooting skills and attention to detailExcellent verbal and written technical communication & presentation skillsCustomer focused mentalityThe annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.This position is for a current vacancy.About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
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