Licensing and Intake Officer

Job Summary and Requirements

This posting is for one (1) full-time permanent position, working 75 hours bi-weekly.

About The Branch

The Professional and Corporate Affairs branch is located in the Regulatory and Consumer Services division in the Department of Community Services. The branch is responsible for administering a variety of legislation in three areas of focus: health professions, business professions and corporate and society registers.

About The Job

The Professional and Corporate Affairs Branch is looking for a detail-savvy, driven, and collaborative individual to join our team as a Licensing and Intake Officer. In this role, you’ll be at the center of it all. Supporting regulatory processes, delivering excellent client service, and helping people and businesses navigate licensing and compliance with confidence.

Reporting to the Manager, Business Professions, you’ll handle a variety of time-sensitive tasks in a dynamic, public-facing environment. As the first point of contact, you’ll interact with professionals, businesses, non-profits, and the public, making a strong first impression while ensuring processes run smoothly and accurately.

If you’re someone who enjoys problem-solving and wants to play a key role in upholding professional standards in the Yukon, this is your opportunity to make meaningful work part of your everyday.

What You Need To Consider Before Submitting Your Application

• Prior to submitting your resume an E-recruitment profile must be created as applications are only accepted through the system. Please do not email your resume to the contacts on the ad.
• Resumes are ONLY assessed based off candidates’ ability to communicate how they have demonstrated the essential qualifications from their professional, volunteer, or educational experience within their resume clearly indicating the specific position the responsibilities or duties were performed.
• Candidates must clearly state the length of time they performed the essential qualifications in their role(s) (ex. month/year to month/year).
• Take advantage of learning more about how to prepare your resume for a government recruitment. Please note cover letters are not required unless clearly indicated on the job ad.

For more information about this position, please contact: Colleen Madore, Manager, Business Professions, at View email address on ca.talent.com.

For more information on the recruitment process, please contact: Brooke Schmidt, Human Resource Consultant II, at View email address on ca.talent.com.

Essential Qualifications

Please submit your resume clearly demonstrating how you meet each of the following qualifications. Please note, selection for further consideration will be based solely on the information you provide in your resume; ensure you use a month/year to month/year format and include the duties you performed in each of your positions.

• Significant experience assessing materials against established or legislated requirements.
• Experience providing professional, accurate client service in person, by phone and by email.
• Recent experience maintaining and managing complex databases, registers, or tracking systems, with attention to accuracy and confidentiality.
• Experience working in a regulatory or compliance-based environment would be an asset.
• Post-secondary course work in business, law or administration (or related field) would be considered an asset.

Candidates with an equivalent combination of education and experience may be equally considered.

Desired Knowledge, Skills And Suitability

Candidates should have and may be assessed on:

• Ability to follow established processes, procedures or workflows and contribute to improvements that support efficient and accurate application of policy or regulatory requirements.
• Ability to work independently and as part of a team to achieve operational objectives.
• Ability to work proficiently with regulated professionals, other stakeholders, and the public in a cross-cultural setting.
• Ability to manage competing priorities and completing assigned tasks accurately and on time in a high-volume or deadline-driven environment.
• Experience analyzing problems, identifying solutions, exercising sound judgement, and making independent decisions within established policies, procedures, and/or legislation.
• Administrative and organizational skills, with the ability to communicate clearly and professionally in writing and verbally.

Eligibility List

12 months