Showroom Sales & Design Consultant

The Showroom Sales & Design Consultant's responsibility is to drive sales revenue and quoting volume of Caesarstone products through the Design Centre while providing excellent customer service to all traffic within the Caesarstone showroom. Reporting to the Regional Sales Manager, this position will be responsible for defined sales metrics within the Region, will be support homeowners and designers and coordinate the selection of Caesarstone counter tops. As a direct point of contact with customers and consumers, this fast-paced role requires an in-depth understanding of the Caesarstone Connect quoting system, strong organizational skills, high attention to detail and the ability to react quickly.

Key Responsibilities:

• Represent the Caesarstone brand by providing prompt customer service to all clients visiting the showroom, and lead guests through their selection of Caesarstone products
• Assist customers on the showroom floor by providing product information, sales materials, and samples to support their purchase journey
• Responsible for development of traffic-driving initiatives and promotions within Showroom, and manages calendar of events for all Showroom areas
• Provide retail consultations, quotes and design layouts for customers through consultative meetings
• Facilitate sales transactions for Caesarstone products as part of the Caesarstone Connect Retail Program
• Manage customer/consumer consultation schedule
• Ownership of customer / consumer quoting pipeline for Caesarstone Connect showroom opportunities
• Ensure upkeep and ownership of design center meeting room for customer/consumer meetings
• Refer and/or redirect calls, e-mails, or visitors as required
• Ensuring entire showroom is kept clean and tidy and maintenance of all showroom displays and facilities
• Identify new customer opportunities and leads development to expand customer base
• Conduct the administrative tasks of inter-branch transfer of material
• Own inventory management and replenishment of all samples, marketing materials, and brochures used within the Showroom; ensuring proper stock levels and quality of samples prior to distribution
• Create quotes for national accounts as required. 

Qualifications & Skill Requirements:

• Postsecondary education (college/university) an asset - Ideally: interior design experience (studying or special interest) 
• Strong knowledge of office procedures and practices 
• Proven track record in providing effective and high-quality customer service 
• Ability to work effectively in a team environment as well as independently 
• Resourceful and flexible 
• Strong analytical skills and sound professional judgment 
• Thorough, high attention to detail, strong organizational skills 
• Punctual, reliable to complete tasks on timely basis 
• Excellent listening skills and interpersonal skills 
• Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle) 
• Self-motivated team player who will fit well into high-demand, fast-paced work environment 
• Ability to work flexible hours and on weekends, if needed 

Working Conditions

•  Manual dexterity required to use desktop computer and peripherals.
• Occasional lifting of items up to 50 lbs.