Engagement Manager

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

Position Overview

The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Services’ (TGS) organization and responsible for managing one or more engagements or engagement teams at a time. This individual is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. This role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle.

This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The Engagement Manager is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio.

This role may require travel several times per year.

Essential Job Duties and Responsibilities:

• Engagement Management
• Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met.

Financial Management

• Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization
• Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.

Risk Management and Mitigation

• Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Client Relationship Management
• Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.

Stakeholder Communication

• Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes.
• Performance Reporting
• Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development
• Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment.

Client Satisfaction and Retention

• Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development
• Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth.

Behavioral Competencies and Responsibilities:

• Manages Complexity
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Action Oriented
• Takes on new opportunities and tough challenges with a sense of urgency, high energy , and enthusiasm.
• Communicates Effectively
• Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
• Drives Results
• Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.
• Collaboration
• Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Required Skills & Qualifications:

• Bachelor’s Degree or equivalent experience
• Excellent oral and written communication skills (English language)
• Analysis and problem-solving skills
• Time management and organizational skills
• People management skills

Preferred Skills & Qualifications:

• Certifications: PMP and/or IAOP (Outsourcing Professional) and Scrum Master
• Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP

Job Type & Location

This is a Permanent position based out of Ottawa, ON.

The pay range for this position is $70900.00 - $106300.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This is a hybrid position in Ottawa,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.