Business Process Improvement Lead

Lead business process improvement for the City of Coquitlam, combining business analysis and project management in a flexible, hybrid municipal setting.As a senior member of the Business and Innovation Division, you will guide complex initiatives across Planning and Development. The position strengthens performance measurement, operational analytics, forecasting, and evidence-based decision-making. You will supervise Business Improvement Team staff while coordinating with departments, ICT, and corporate partners.Key Responsibilities:
Lead cross-divisional process reviews and improvement initiativesConduct operational reviews, needs assessments, and options analysisDevelop work plans, timelines, deliverables, and business casesSupervise staff, assign work, coach employees, and review performanceStrengthen performance measures, data definitions, and reportingRequirements:
Bachelor’s degree or equivalent education, training, and experienceFive years of progressively responsible business analysis experienceTwo years of direct staff supervisory experienceKnowledge of Lean or Six Sigma and continuous improvement toolsValid Class 5 British Columbia Driver’s LicenceApply business analysis, project management, supervision, and performance measurement expertise to improve Coquitlam municipal services.
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