Site Reliability Engineer Incident Management

Lead production incident response at Tata Consultancy Services, combining troubleshooting, vendor escalation, synthetic monitoring, and customer-facing service support.This Site Reliability Engineer role supports production reliability across CDN, DNS, certificates, cache behavior, and third-party integrations. You will investigate outages, coordinate vendors, collect evidence, and enable service desk diagnostics. On-call participation and root cause analysis are central to the work.Key Responsibilities:
Participate in on-call rotations for production supportManage vendor escalations and resolution trackingCollect evidence and communicate with stakeholdersResolve authoring-source outages and visibility issuesDocument diagnostics for service desk teamsRequirements:
Strong Production Support or Site Reliability Engineering experienceExperience with synthetic monitoring and observabilityKnowledge of third-party service integrationsStrong troubleshooting and root cause analysis skillsExperience with DNS, certificates, and cache managementUse incident management, vendor coordination, monitoring, and root cause analysis skills to support resilient customer-facing production services at TCS.
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