Techno-Functional SAP Service Cloud V2 Consultant

Techno-Functional SAP Service Cloud V2 Consultant

Job Openings Techno-Functional SAP Service Cloud V2 Consultant

About the job Techno-Functional SAP Service Cloud V2 Consultant

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1 year long contract with our F500 consulting client as a Techno-Functional SAP Service Cloud V2 Consultant.

Role(s) Required: Techno-Functional SAP Service Cloud V2 Consultant

Location: Toronto, ON - remote

Required Start Date: ASAP

Type: 1 year contract

Job Summary: We are looking for a Techno-Functional SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customer. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

Key Responsibilities

• Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and instance as Green Field to meet business requirements.
• Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, reports, business rules, extensions, integrations, KUT fields and custom objects.
• Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
• Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
• Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
• Security: Ensure the security and compliance of SAP Service Cloud V2 applications.

MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration, Utilities Industry.

Qualifications

• Experience: 3-5 Years of hands-on experience as an SAP Service Cloud V2 and/or very strong green field implementation experience of prior version of C4C.
• Technical Skills: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.
• Functional Knowledge: Understanding of customer service processes of Utilities company and best practices.
• Certifications: SAP certifications such as SAP Certified Application Associate – SAP Service Cloud V2 are preferred.
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.

Education: Bachelors degree in computer science, Information Technology, or a related field.

Preferred Skills

• Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
• Knowledge of integration tools like SAP Cloud Platform Integration Suite.
• Familiarity with Agile methodologies and DevOps practices.