Store Manager

At Payzant, we're looking for a Store Manager who is passionate about people, driven by results, and proud to serve their community.

In this hands-on role, you'll lead all aspects of store operations—from building and coaching a high-performing team to driving sales and delivering an exceptional customer experience. You'll set the tone on the floor, support your team's growth, and ensure every customer leaves confident in their project.

From leading daily operations and merchandising to solving challenges and celebrating wins, no two days are the same.

If you're a natural leader who thrives in a fast-paced environment, takes ownership, and is ready to make a meaningful impact, we'd love to hear from you.

What you'll do:

Operations

• Oversee the day-to-day operations of the store, ensuring a smooth, organized, and customer-ready environment
• Maintain strong merchandising standards so products are easy to shop and project-ready
• Ensure the store is clean, well-stocked, and reflects the pride we take in serving our community
• Follow and uphold Payzant policies, procedures, and operational best practices

Driving Results

• Lead the store to achieve and exceed sales targets through strong execution and team focus
• Review sales and performance reports to identify opportunities and respond quickly
• Drive local business growth by understanding your customers and their project needs
• Take ownership of results and lead the team with a solutions-focused mindset

Customer Experience

• Lead by example in delivering friendly, knowledgeable, and project-focused customer service
• Support customers in finding the right products and solutions for their home improvement needs
• Ensure every customer feels welcomed, valued, and confident in their project
• Build lasting relationships within the community to drive loyalty and repeat business

People & Culture

• Build, coach, and inspire a team that takes pride in helping customers get the job done right
• Recruit and develop team members who reflect our values of service, knowledge, and community
• Create a positive, respectful, and team-first environment where everyone feels supported
• Recognize and celebrate team successes while holding the team accountable to high standards

Health & Safety

• Champion a safe and secure environment for customers and team members
• Ensure all safety standards and procedures are clearly understood and followed
• Address potential risks quickly and promote a culture of safety every day
• Lead ongoing safety awareness and training within the store

Top Traits We're Looking For:

• A hands-on leader who isn't afraid to roll up their sleeves and lead from the floor
• A people-first mindset with a passion for helping customers and supporting your team
• A natural coach who can build, motivate, and develop a strong team
• A results-driven thinker who takes ownership and delivers on goals
• Someone who thrives in a fast-paced environment and loves variety in their day

What we offer:

• Access to Group Benefit Program
• RRSP Matching
• Associate Discount
• Employee and Family Assistance Program
• An Amazing Team Environment

The above information has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.