Technical Support Technician, Teamsters

Req Id: 424699

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Job Summary

The incumbent will work with a team of technicians who are responsible for the service assurance, performance, provisioning, and support of internal and external customer infrastructures. The IT Support Technician will install, configure, maintain, repair, and troubleshoot a wide variety of client/server/network hardware, software, and peripherals, either remotely from a Help Desk environment or as required through onsite client support.

The successful applicant will be involved with the analysis and resolution of computer and desktop software trouble reports and assist with support of network and server issues. This function requires extensive contact with both external and internal customers and although located in the 420, Boul. Rideau, Rouyn-Noranda office will require some travel throughout our serving territory.

Responsibilities

• Triage and provide support for internal and external customers by conducting a full analysis of all the issues raised by the customer
• Where possible, resolve technical or other problems on first contact through remote or onsite support
• Utilize and maintain the help desk ticket system by entering and updating service tickets
• Refer tickets as required using the help desk system to other operational teams
• Acts as a support resource for other operational teams
• Monitor and respond quickly and effectively to all client requests
• Provide customers with daily follow-ups on open tickets
• Create and maintain updated documentation and inventory
• Install and configure computers, servers, network devices, peripheral equipment, and software/device drivers
• Perform timely hardware and software upgrades
• Perform software troubleshooting and as required assist users with software feature or usage questions
• Work with Active Directory
• Work on projects in collaboration with other team members
• Demonstrate ability through training to stay current on new technologies and processes
• Contribute to the enhancement and simplification of work processes
• Perform other related duties

Essential Qualifications/Competencies

• Three-year Community College diploma in Information Systems, Computer Systems Technology, or Computer Science; or an equivalent combination of education and demonstratable experience
• Valid Class 5 driver's license with a good safety record
• Due to the extensive contact with internal and external customers, good customer contact and communication skills are essential
• Strong analytical and problem-solving skills
• Demonstrated understanding of most of the following operating systems/applications: Windows, Unix, Linux, Database, Thin Clients, Email Messaging, Virtualization Technologies (VMWare, Citrix, and Microsoft), Microsoft Office and other line-of-business applications
• Familiarity with the OSI model and the ability to apply to the troubleshooting process
• Demonstrated understanding of the following: Routing, Switching, IP Security and their associated protocols and features
• Ability to work as part of a team and independently, with minimal supervision
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work in a detail-oriented method without losing sight of the big picture
• Availability to travel as required
• Bilingualism is an asset (French/English)

Preferred Qualifications/Competencies

• A+ certification
• Network+ certification
• Server+ certification
• Cisco Certified Network Associate or equivalent certification
• Microsoft Technology Associate or equivalent certification
• Knowledge of ITIL framework is an asset
• Good knowledge of HP, Dell and Cisco products

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Rouyn-Noranda

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 04/07/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or View email address on canada.jobradars.com to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Rouyn-Noranda

Bell, one of Canada's Top 100 Employers.