Strategic Customer Success Manager

Drive strategic customer success at KORE through IoT advisory, customer retention, and product adoption. Build long-term relationships with high-value accounts.As a Strategic Customer Success Manager, you will guide customer journeys and represent customer needs across sales, marketing, and product teams. You will map KORE’s product capabilities to business outcomes, support renewals and expansions, and strengthen customer loyalty. This senior role requires consultative account leadership, operational discipline, and cross-functional coordination.Key Responsibilities:
Monitor health scores and usage metrics to increase product adoptionOrchestrate onboarding, milestones, and Joint Success PlansLead executive partnerships across product, engineering, and support teamsConduct outcome-based Quarterly Business Reviews with strategic accountsDevelop Customer Success playbooks, feedback loops, and operating proceduresRequirements:
Seven or more years in Customer Success Manager rolesBachelor’s degree in business, marketing, communications, or related fieldExperience managing high-value portfolios and driving retention and growthStrong presentation, negotiation, and prioritization skillsExperience working with senior executives internally and externallyApply strategic customer success, IoT advisory, and executive relationship skills to grow KORE’s customer partnerships.
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