Senior Telecom Network Operations Manager (Remote)

About the Role
Our client, a prominent telecommunications provider, is seeking an experienced Senior Telecom Network Operations Manager to lead their network operations center (NOC) functions. This is a critical, fully remote position that requires a leader adept at overseeing the day-to-day management, monitoring, and maintenance of complex telecommunications networks. You will be responsible for ensuring network stability, performance, and uptime across our service footprint, employing proactive strategies and robust incident management processes. The ideal candidate possesses a strong background in network operations, team leadership, and a deep understanding of telecom infrastructure. This remote role offers the flexibility to work from anywhere within South Africa while making a significant impact on our service delivery.Key Responsibilities
Lead and manage a team of network operations engineers and technicians, providing guidance and support.Oversee the monitoring, troubleshooting, and resolution of network incidents and outages to minimize downtime.Develop and implement operational procedures and best practices for network management.Ensure the performance, availability, and reliability of the telecommunications network infrastructure.Manage incident response and escalation processes, coordinating with relevant teams.Develop and maintain network operational documentation, including runbooks and disaster recovery plans.Collaborate with network planning and engineering teams to ensure smooth transitions from deployment to operations.Implement and manage network monitoring tools and performance analysis systems.Conduct regular performance reviews and provide feedback to team members.Drive continuous improvement initiatives within the Network Operations Center.Requirements
Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.Minimum of 6 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.Proven experience in managing and leading NOC teams.In-depth knowledge of network protocols, routing, switching, and telecommunications technologies (e.G., MPLS, BGP, 4G/5G).Experience with network monitoring and management tools (e.G., SolarWinds, Zabbix, Nagios).Strong understanding of ITIL or similar service management frameworks.Excellent leadership, problem-solving, and decision-making skills.Exceptional communication and interpersonal skills, crucial for a remote leadership role.Ability to work under pressure and manage critical network events effectively.Relevant certifications (e.G., CCNA, CCNP, ITIL) are a plus.Must be based within South Africa and able to work fully remotely.Benefits
Competitive salary and performance-based bonuses.Comprehensive health and life insurance.Generous vacation and sick leave policy.Opportunities for leadership development and advanced training.Fully remote work environment with flexible hours.Retirement savings plan.Direct impact on the reliability of essential communication services.
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