Manager, Transportation Operations

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.Position Summary
The Manager, Transportation Operations oversees all the activities of the operations team, including dispatchers, drivers, and supporting staff, to ensure the safe, efficient and timley delivery of all shipments. This role provides leadership, guidance and operational oversight to ensure all transportation activities are executed accurately, safely, and in alignment with company objectives and customer expectations.The position manages real-time operational challenges such as breakdowns, accidents, or call-ins while maintaining service continuity and supporting overall regional transportation performance.Dayshift: Dayshift, Monday to FridayWhat you will do
Providing supervision and leadership to the dispatch team, including planning and assigning daily workloads to ensure efficient execution of deliveries.Coordinate the flow of inbound and outbound freight, maintaining awareness of daily priorities and weekly transportation targetsRecruit, train, coach and develop team members, ensuring the ongoing growth of skills and performance of the dispatch teamPlan and schedule staff across all shifts to ensure 24-hour coverage, aligning resources with volume requirements and service standardsAssisting dispatchers or front-line supervisors in troubleshooting and resolving day-to-day issues and activities.Monitoring service levels and operational performance to ensure customer expectations are consistently met or exceededReview weekly reports and adjust resources required to meet all KPI's.Ensure all required skills training is in place based on the requirements of each customer.Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.What You’ll Bring
3-5 years of experience in transportation operations, dispatch management or related rolesTransportation industry experienceExcellent leadership and analytical skillsExcellent verbal and written communication skillsAbility to handle multiple projects and tasksDirect experience with staff scheduling in a variable work volume environmentAlong with the following Skills & Competencies:
Working knowledge of transportation cargo claimes, transportation laws, and risk managmentAwareness of Highway Traffic Act, including hours of service, TDG, weight restrictions etcStrong understanding of transportation managment systemsWhy people love working for Canada Cartage
Cohesive team and a positive, hard-working atmosphere.Meaningful opportunities for career growth.Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a fewFun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.We give back to the communities in which we operate by volunteering and donating to local charities.We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environmentsWe are a top employer!
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for DiversityCome work with an industry leader!Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.We would like to thank all those expressing an interest in this position;
however only the candidates selected for an interview will be contacted.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
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