Program Assistant III

Under the supervision of the Rural Supervisor of Health Information Management, the Program Assistant III Role includes Patient Registration: Use of healthcare information systems. Collecting/verifying demographic and insurance information. Applying ID wristbands. Creating lifetime identifiers for non-Alberta residents. Supporting clerical registration tasks. Reception & Switchboard Duties: Operating switchboard, directing calls, taking messages. Opening/closing the office. Greeting clients and families. Wayfinding assistance. Managing code phones/alerts. Health Information Management (HIM) Duties: Prepping and scanning charts. Managing workqueues. Release of Information. Professional Expectations: Maintain a positive public image. Ensure confidentiality per organizational and legislative guidelines. Exercise good judgment, initiative, and independence. Perform other related duties as assigned.

Description: The Clerk III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Clerk III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the AUPE General Support Services Collective Agreement.

Required Qualifications

Required Qualifications: High School diploma or recognized equivalent required.

Additional Required Qualifications

One-year related post-secondary certificate. Typing speed: 40–45 WPM. Medical Terminology Certification. Please note: Classifications Under Review.

Preferred Qualifications

Health Care Administration education.