Dynatrace Technical Architect (Canada)

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission‑critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Location: Remote work available

Responsibilities

Observability Architecture & Strategy

• Define and own the end‑to‑end observability architecture using Dynatrace across on‑prem, cloud, and hybrid environments.
• Design scalable, secure, and resilient monitoring and APM architectures aligned with enterprise standards.
• Establish observability best practices, standards, and patterns for applications, infrastructure, networks, and cloud services.
• Translate business and operational requirements into Dynatrace platform design and roadmap.

Dynatrace Platform Design & Implementation

• Lead the design, deployment, and configuration of Dynatrace (Managed/SaaS) including Cluster, OneAgents, ActiveGate, extensions, and integrations.
• Architect solutions for APM, Infrastructure Monitoring, DEM (RUM & Synthetic), Log Monitoring, and Cloud Observability.
• Ensure optimal design for performance, high availability, and scalability of the Dynatrace platform.
• Define data organization standards (tenant, management zone, tagging, etc) and access control.

Integration & Automation

• Design and implement integrations with: CI/CD pipelines (e.g., Jenkins, Azure DevOps, GitHub) – Good to have.
• ITSM tools (e.g., ServiceNow).
• Cloud platforms (AWS, Azure, GCP).
• Containers and orchestration platforms (Kubernetes, OpenShift).
• Drive automation of monitoring, alerting, and remediation using Dynatrace APIs, workflows, and SRE practices.
• Enable shift‑left observability and DevSecOps monitoring use cases.

Vendor & Platform Roadmap Management

• Act as the technical liaison with Dynatrace for architecture discussions, escalations, and roadmap alignment.
• Evaluate new Dynatrace features and drive adoption of next‑generation capabilities.
• Contribute to platform evolution, upgrades, and long‑term observability strategy.

Documentation & Knowledge Enablement

• Produce and maintain architecture diagrams, standards, runbooks, and design documents.
• Define operating models and handover processes for support teams.
• Support training initiatives and knowledge transfer across teams.

Qualifications

• Strong communication and executive level presentation skills.
• Extensive experience with Dynatrace implementations.
• Strong Applications and Infrastructure system design patterns and solutions knowledge in both traditional and cloud environments.
• Dynatrace Implementation or Administration professional certification.
• Canadian permanent resident or citizen.
• Years of Experience: 8-15 years.
• Level of Formal Education: Bachelor’s degree in Computer Science is preferred but not necessary.

Other Competencies

• Solid and verifiable analytical and problem‑solving capabilities.
• Excellent decision‑making skills.
• Experience working in on‑shore/offshore model.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e‑mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.