Sr Sales Specialist - Unified Communications, Managed Network and Security
TELUS
Unified communications, managed networks, and cloud security are transforming how businesses work and connect. You will be a strategic partner and not just technical support, guiding account executives to identify real opportunities and position integrated solutions that will truly change the way your clients work and secure their operations. Independence, direct impact, and geographic flexibility.
We are seeking a Technical Sales Specialist – Unified Communications, Managed Network and Security to support our account executives with customers in the mid-market and enterprise segments in Quebec. You are an autonomous and collaborative technical expert who excels at discovering customer needs, preferring to deepen your technical expertise rather than progress toward account management. Capable of managing multiple requests simultaneously, you effectively present your recommendations to both technical and executive stakeholders, adapting your language to your audience.
Key Responsibilities
Serve as a technical expert on Unified Communications, managed network, and security solutions for Quebec's mid-market, enterprise, and public sector teams, and be available to travel to customer locations in the territory
Provide technical advice on UC solutions including voice, video conferencing, instant messaging, presence/availability, and collaboration tools
Advise clients on managed network solutions including SD-WAN, managed LAN, managed Wi-Fi, and WAN connectivity, positioning the value of a fully managed service from a single vendor
Identify and position cloud security solutions (SASE) to secure remote workers and branch offices, in collaboration with specialized security teams
Support account executives during client meetings by leading technical discovery conversations to assess communications, network, and security needs
Identify modernization opportunities and develop integrated solution recommendations covering UC, managed network, and security
Collaborate with customer IT teams and facilitate connections between account executives and internal resources (solutions architects, security specialists, implementation teams) for qualified opportunities
Translate complex technical capabilities into clear language highlighting operational results and business benefits
Qualifications
Technical Knowledge
Unified Communications and Voice : Solid practical understanding of VoIP architectures and managed telephone systems. Understanding of UC deployment architectures (on-premises, cloud, hybrid) and familiarity with platforms (Microsoft Teams, Cisco Webex, Avaya, Mitel or equivalent)
Managed Network: Understanding of SD-WAN, managed LAN/WAN and managed Wi-Fi architectures in a managed services context. Knowledge of network delivery models including connectivity (fiber, cellular) and proactive management. Understanding of quality of service (QoS), bandwidth, and redundancy concepts that influence UC and network deployments
Network Security and SASE : Understanding of SASE (Secure Access Service Edge) architectures for securing remote users and branch offices. Understanding of SSE, NGFW components, and the positioning of cloud-integrated security as part of a managed network solution
Required Skills
10+ years of experience in B2B technology sales, preferably in unified communications, voice, managed network, telecommunications, or managed services
Proven experience in a sales support, technical specialist, or solutions engineer role
Track record demonstrating effective collaboration with account executives
Familiarity with Quebec's mid-market and enterprise segments
Proficiency in Salesforce CRM and opportunity management
Bilingual (French/English) with advanced French language proficiency required
Valued Certifications and Experience
UC/Voice certifications (Microsoft Teams, Cisco Webex, Mitel, Avaya or equivalent)
Cisco certifications (CCNA, CCNP)
Fortinet NSE certifications
Security certifications (Security+, CISSP or equivalent)
Prior experience as a voice/UC engineer, systems engineer, or technical architect
Familiarity with TELUS products and services
Asset: Knowledge of SASE solutions (Fortinet FortiSASE, Cisco Secure Access) and experience selling cloud-integrated security solutions within a managed network environment
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