Senior Product Manager - Authentication

emergiTEL is hiring a Senior Product Manager – Authentication for our client in the Digital Identity, Cybersecurity, and Telecommunications industry. This is a Permanent role.

Compensation: $110,000 - $120,000/year

Location: Toronto, Hybrid

Job Description (English)

About the Role

• We are seeking a high-impact Senior Product Manager – Authentication to own the strategy and delivery of next-generation authentication and account protection solutions across the client’s Trust Platform.
• Work at the intersection of mobile networks, digital identity, and enterprise security to transform trusted network verification and mobile-device intelligence into products that help organizations recognize legitimate customers, prevent account takeover, and deliver secure, low-friction experiences.
• Focus on critical moments across the authentication lifecycle, including digital banking activation, sign-in, authenticator enrollment, device binding, step-up authentication for sensitive actions, and account recovery.
• Partner with engineering, carrier partners, security, sales, and enterprise customers to build API-first capabilities that complement identity and fraud platforms.

Authentication Product Strategy & Leadership

• Define and own the product vision, strategy, and roadmap for authentication and account protection based on customer needs, competitive differentiation, and business outcomes.
• Identify opportunities where mobile network verification, SIM and device signals, and trust intelligence can enhance authentication journeys alongside methods such as MFA and passkeys.
• Own product prioritization, business cases, packaging, and pricing.
• Guide products from discovery through launch, enterprise adoption, and ongoing optimization.

Authentication Solutions & Product Delivery

• Lead the design of secure, low-friction journeys for enrollment, sign-in, authenticator registration, device changes, account recovery, and high-risk step-up authentication across web, mobile, and contact-center channels.
• Shape APIs, SDKs, and developer experiences that integrate with enterprise CIAM/IAM platforms, identity providers, orchestration platforms, and fraud decision systems.
• Translate authentication use cases into clear requirements and integration patterns, including identity and session context, token lifecycles, failure states, fallback experiences, and resilience strategies.
• Partner with engineering and carrier teams on telecom-enabled approaches, including number verification and SIM-based authentication.

Fraud Prevention & Risk-Adaptive Authentication

• Collaborate with Trust Intelligence, fraud, cybersecurity, and digital teams to translate network integrity signals, contextual risk, and enterprise policies into actions such as allow, verify, step-up, block, or investigate.
• Design solutions that address real-world threats including credential compromise, phishing, MFA fatigue, SIM swap, account takeover, fraudulent device enrollment, session abuse, and recovery-channel takeover.
• Define assurance and user experience trade-offs for various authentication use cases.

Customer, Carrier & Go-to-Market Engagement

• Lead discovery sessions with banks, fintechs, insurers, and enterprise customers to understand authentication controls, integration constraints, fraud exposure, and customer friction.
• Design customer pilots and proof-of-value programs with measurable success metrics.
• Collaborate with carrier partners and technology providers to improve capability, coverage, and reliability.
• Translate complex technical concepts into compelling customer narratives, demonstrations, and use-case playbooks.
• Partner with Sales, Solutions Engineering, and Product Marketing on commercialization, technical enablement, launch readiness, and customer adoption.

Product Performance, Security & Trust

• Define and monitor KPIs related to authentication completion, challenge rates, enrollment and recovery success, false declines, fraud outcomes, integration time, API latency, and service availability.
• Partner with Security, Privacy, Legal, and Engineering teams to apply secure-by-design, privacy-by-design, threat modeling, and auditability principles.
• Drive operational readiness through observability, incident response planning, graceful degradation, and continuous improvement.

Experience

• 6+ years of product management experience in enterprise SaaS, API-first platforms, authentication, digital identity, cybersecurity, fraud/risk, fintech, or telecommunications.
• Proven experience leading technically complex products from customer discovery through development, launch, and enterprise adoption.
• Experience partnering with software engineering, security, architecture, and customer technical teams to deliver secure APIs, SDKs, integration workflows, or identity services.
• Practical exposure to authentication and account protection journeys, including MFA, passwordless access, passkeys, device binding, step-up authentication, or account recovery.
• Experience leading enterprise customer discovery, design-partner engagements, pilots, or commercialization of technical B2B solutions.

Skills

• Strong knowledge of modern authentication concepts and standards, including MFA, FIDO2, WebAuthn, passkeys, OpenID Connect, OAuth 2.0, and token/session management.
• Ability to assess security threats and controls, including phishing, social engineering, credential stuffing, SIM swap, recovery abuse, and account takeover.
• Strong technical product judgment around API/SDK design, web and mobile authentication flows, integration architecture, error handling, observability, and service reliability.
• Analytical ability to connect authentication performance, user experience, fraud prevention, and business outcomes.
• Excellent customer empathy, stakeholder management, and communication skills.
• Ability to balance security, privacy, accessibility, and usability while leading cross-functional initiatives.

Nice to Have

• Experience with mobile operator network APIs or standards such as GSMA Open Gateway/CAMARA Number Verification, SIM Swap, TS.43/ASAC, or OpenID Connect CIBA.
• Experience with mobile SDKs, device binding or attestation, secure key storage, passkeys, and authenticator migration or recovery.
• Familiarity with CIAM and identity provider ecosystems such as Auth0, Okta, Ping, Microsoft Entra, SAML, or authentication orchestration platforms.
• Knowledge of standards and guidance including NIST SP 800-63-4, FAPI 2.0, and Canadian privacy requirements.
• Experience applying fraud/risk scores, policy engines, continuous session signals, or AI-powered intelligence in adaptive authentication.

Why Join

• Help shape the future of authentication and mobile identity across Canada.
• Build innovative products at the intersection of mobile networks, enterprise identity, security, and fraud prevention.
• Work closely with leadership, carrier partners, and major enterprise customers.
• Join a collaborative and mission-driven environment with high visibility and measurable impact.

Vacancy Status / Statut du poste

This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle

emergiTEL uses artificial intelligence to help identify and source candidates for this role. All assessment and selection decisions are made by our recruiters, a human is always involved, and no applicant is evaluated or rejected by automated means alone. emergiTEL a recours à l'intelligence artificielle pour aider à identifier et à trouver des candidats pour ce poste. Toutes les décisions relatives à l'évaluation et à la sélection sont prises par nos recruteurs ; une intervention humaine est systématiquement assurée, et aucun candidat n'est évalué ou rejeté uniquement par des moyens automatisés.