Parts Manager (Heavy Duty)

Shift your career into high gear! Join Velocity Truck Centres as our next Parts Manager.
Position:
Parts Manager
Type:
Fulltime Permanent
Location: SurreyBC
Compensation:
$115,000+ per year (D.O.E)
What We Offer:
Attractive Compensation:
$115,000 + / year + BONUS
Work-Life Balance:
Generous accrued vacation time.
Financial Security:
Employer RRSP matching plan
Comprehensive Benefits:
Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Includes health spending account and generous sick / personal well being days.
Position Overview:
The Parts Manager oversees the daily operations of the Parts ( Heavy Duty ) Department, ensuring budget goals are met, expenses are managed, and customer relationships are maintained. This role includes supervising staff through hiring, training, scheduling, and performance management, while also analyzing financial variances and visiting customers to strengthen business relationships.
Job Duties:
Leadership & Team Management:
Lead, mentor, and support a high-performing parts team
Communicate expectations, hold team huddles, and address trends impacting productivity and morale
Partner with HR for recruitment, training, and staff development
Manage payroll, apprenticeship documentation, and maintain compliance with company policies
Foster a respectful, customer-focused work environment that aligns with company values
Business Strategy:
Develop and execute strategic plans to meet sales and budget targets
Monitor financial performance, analyze variances, and implement strategies to improve profitability
Collaborate with the Regional Manager to drive growth and efficiency
Sales & Marketing:
Track parts sales, market trends, and product advancements
Build strong vendor relationships and identify new business opportunities
Support marketing efforts and customer outreach for growth
Customer Experience:
Build and maintain lasting customer relationships through regular visits and exceptional service
Manage consignment contracts, bid on tenders, and resolve customer issues promptly
Other Responsibilities:
Coordinate with other departments for seamless operations
Oversee purchasing and maintenance of tools and equipment
Stay current with industry trends and best practices
Required Skills and Qualifications:
Minimum 8 years of experience as a Parts Technician or similar role in the dealership/trucking industry
Minimum 3 years of proven leadership experience managing diverse teams
Certified Journeyperson Parts Technician
Strong verbal and written communication skills
Excellent analytical and problem-solving skills
Solid understanding of business principles and sound business judgment
Highly detail-oriented with strong multitasking abilities
Exceptional customer service skills and ability to maintain client relationships
Proficient with Microsoft Office Suite
Experience working in a high-volume, fast-paced environment
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