Agent/agente du service aux clients - hôtel
$15 - $19 per hourFull-time
Best Western Plus Okotoks Inn & Suites
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 32 à 40 heures par semaine
- Education: Aucun certificat, diplôme ou grade
- Expérience: Pas d'expérience (formation offerte)
- Industrie de l'accueil
- Hôtel, motel, centre de villégiature
- Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
- Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
- Noter des réservations de chambres, les annuler ou les modifier
- Fournir des renseignements sur les installations et les services hôteliers
- Fournir des renseignements généraux sur les points d'intérêt dans le secteur
- Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
- Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
- Tenir les registres des chambres disponibles, des réservations et des chambres louées
- Suivre des mesures d'urgence et de sécurité
- Travail de bureau (p.ex.. télécopie, classement, photocopie)
- Répondre au téléphone et transmettre les appels et les messages
- Aider les clients/invités ayant des besoins spéciaux
- Fournir le service à la clientèle
- Standard à plusieurs lignes
- Logiciel de traitement de texte
- Système de réservation informatisée (SRI)
- Chiffrier électronique
- Internet
- Vérification de casier judiciaire
- Possède un moyen de transport
- Souci du détail
- Milieu où les activités se déroulent à un rythme rapide
- Debout pour une longue période
- Travail sous pression
- Attitude axée sur le client
- Sens des responsabilités
- Relations interpersonnelles efficaces
- Excellente communication orale
- Excellente communication écrite
- Flexibilité
- Jugement
- Sens de l'organisation
- Fiable
- Esprit d'équipe
- Êtes-vous disponible pour des quarts de travail ou du travail sur appel?
- Êtes-vous disponible pour commencer à la date indiquée dans l'offre d'emploi?
- Êtes-vous actuellement étudiant(e)?
- Avez-vous de l'expérience de travail dans ce domaine?
- Tôt le matin
- Soir
- Quart de travail
- Horaire flexible
- Matin
- Nuit
- Sur appel
- Jour
- Fin de semaine
- Régime de soins dentaires
- Régime de soins de santé
- Stationnement gratuit disponible
- Apprentissage/formation payés par l'employeur
Milieu de travail
Tâches
Systèmes de gestion (sig ou bd)
Sûreté et sécurité
Information de transport et de voyage
Conditions de travail et capacités physiques
Qualités personnelles
Questions de sélection
Options de conditions d'emploi
Options de conditions d'emploi
Avantages santé
Autres avantages
Vacancy posted 2 days ago
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