Account Manager, Smb

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.Together, we are proud to support 30 million Canadians each month through
Full-time
CA$99,100.00–CA$123,900.00 yearly
Permanent
Who we are looking for :We are looking for vendor Manager who will lead the governance, performance management and financial tracking of our vendors. This role is a critical link in our Network organization, directly responsible for the operational integrity and financial performance of our most critical vendors. You will ensure that contractual SLA’s and KPI’s are met, and that the intended financial and operational benefits are realized in our network vendor agreements.
What you will do:
Governance & Compliance:
Lead regular performance reviews (weekly / monthly meetings) to ensure vendors meet contractual SLAs and KPI’s, and are making progress on projects and action items
Performance Tracking:
Regularly track vendor performance based on existing dashboards and performance indicators, identifying and addressing areas of improvement, and mitigating risks
Contract Execution:
Manage the end-to-end execution of the contract, including managing vendor outcomes to contract expectation, resolving gaps identified and issues raised by vendors and internal teams
Financial Oversight:
Manage and track monthly, quarterly and yearly spend for both OPEX and CAPEX, managing risks and identifying cost‑saving opportunities or business value creation
Relationship Management:
Act as the bridge between the vendor and internal Rogers teams, including Procurement, Finance and multiple Network teams to resolve issues and drive innovation
Documentation:
Upkeep documentation as it relates to vendor performance, financials, and contractual items, ensuring items are accurately tracked and reported on regular cadence
Strategic Alignment:
Work across the Network organization and with vendors in ensuring vendor outcomes align with our long‑term
technology strategy
What you bring:
You have 3+ years in vendor management, contract management, network, business, finance, accounting or similar background and can apply vendor management principles and best practices
Experienced in performance governance, including interpreting and analyzing contractual SLA’s or KPIs, working with financial data, and managing vendor performance
Are a good communicator who can facilitate discussions, negotiate outcomes and align stakeholders, and have a relationship building attitude
Are highly analytical, can connect the dots to solve problems and provide alternative solutions and recommendations
Are detail oriented who can excel in the intricate details of contracts, KPIs and financial details, ensuring accuracy throughout the contract lifecycle
Consistently asking questions and can search for information to find answers, has a thirst for knowledge and is constantly learning
Ability to quickly pivot and prioritize tasks, while managing multiple initiatives and deadlines in a fast‑paced environment
Are a team player, can proactively step in and offer help as required while balancing and prioritizing your work tasks, and achieving those task
What’s in it for you?
Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Rogers First: priority in applying to internal roles of interest
Wellness Programs:Homewood employee & family assistance programCognitive Behavioural Therapy (CBT) & Virtual therapy sessionsLow cost gym membership
Our commitment to the environment and diversity:Work for an organization committed to environmental protectionStrong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full timeShift: DayLength of Contract: Not Applicable (Regular Position)Work Location: 8200 Dixie Rd (341), Brampton, ONTravel Requirements: No SelectionBackground Check(s) Required: Criminal Record and Credit CheckPosting Category/Function: Technology & Network DesignRequisition ID: 333677
To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
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