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Customer Service Manager

$70k per year

ABL Employment

Job Description

Job Description

Our client is seeking an organized and customer-focused Office Manager to oversee daily office operations and customer service teams in a fast-paced business environment. This role is responsible for managing administrative staff, supporting customer service activities, preparing client quotations, and ensuring the efficient operation of the office while maintaining a high level of customer satisfaction.

Immediate Hire

What They Offer:

  • Competitive salary starting at $70,000 per year.
  • Convenient day shift schedule.
  • Comprehensive benefits package after 3 months.
  • RRSP matching program after 3 months.
  • 2 weeks paid vacation.
  • Supportive team environment and positive workplace culture.
  • Long-term career opportunity with a growing company.

Key Responsibilities:

  • Oversee and support the day-to-day operations of the office.
  • Lead, coach, and manage office and administrative staff.
  • Prepare and manage customer quotations and related documentation.
  • Support the customer service team in resolving inquiries and ensuring exceptional service.
  • Monitor office processes and implement improvements to increase efficiency.
  • Maintain accurate records, reports, and administrative documentation.
  • Coordinate communication between customers, staff, and management.
  • Ensure office procedures and company policies are followed.

Qualifications:

  • Minimum 3 years of experience in an Office Manager, Customer Service Manager, or similar leadership role.
  • Experience within a manufacturing or industrial environment.
  • Strong customer service and relationship management skills.
  • Previous experience leading or supervising office staff.
  • Excellent communication, organizational, and problem-solving abilities.
  • Proficiency with Microsoft Office, including Outlook and Excel.
  • Experience using CRM systems and other business software.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Professional, detail-oriented, and team-focused approach.

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit -abl-utilizes-automation-and-ai-technology/ Company Description

Here at ABL we work with several clients and offer a wide variety of full time ongoing job opportunities in several locations in Ontario and BC! We have new positions occurring all the time! In addition to our diverse client base we also offer weekly pay every Friday, $100 referral bonus program, monthly draws for gift cards, and a Quick Start Pay Program where you can get your 1st day's pay after your 2nd shift!

Company Description

Here at ABL we work with several clients and offer a wide variety of full time ongoing job opportunities in several locations in Ontario and BC! We have new positions occurring all the time! In addition to our diverse client base we also offer weekly pay every Friday, $100 referral bonus program, monthly draws for gift cards, and a Quick Start Pay Program where you can get your 1st day's pay after your 2nd shift!

Vacancy posted 2 days ago
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