Manager, Volunteer Strategy And Engagement

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Manager, Volunteer Strategy and EngagementLocation: Ottawa, ON, CA, K1G 4J5 Edmonton, AB, CA, T6G 2R8 Brampton, ON, CA, L6T 5M1 Toronto, ON, CA, M5G 2M1 Dartmouth, Nova Scotia, CA, B3B 0H7 Vancouver, British Columbia, CA, V6H 2N9 Winnipeg, MB, CA, R3E 3R4 Calgary, AB, CA, T3N 1S5
This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.
Job posting ID:
9455
Employment status:
Regular full-timeSalary/Rate of pay: $114,800 - $135,100
We recommend you save a copy of the job posting for reference throughout the recruitment process.
Application requirements:
Your up-to-date resume.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .
Together, the work we do connects people and changes lives — including your own.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
About the roleCanadian Blood Services is looking for a
Regular full-time Manager, Volunteer Strategy and Engagement
to join our dynamic
Support and Operations
team in our
Donor Engagement and Corporate Reputation
division.
In this role, you will strengthen the current volunteer program while leading its evolution through a nationally consistent approach to volunteer engagement. You will connect organizational priorities with meaningful volunteer experiences, working across regions and functions to guide the full volunteer lifecycle, strengthen policies and practices, and use data and feedback to improve outcomes. As a people leader, you will lead, coach, and develop a geographically dispersed team, creating clarity, accountability, and an inclusive environment where people can succeed. This role will suit a collaborative, strategic leader who enjoys building partnerships, leading change, and turning complex needs into practical solutions.
Drawing on your volunteer engagement expertise, you will develop and continually refine a national strategy and governance framework that supports donor experience, operational excellence, and network growth.
Using your knowledge of the volunteer lifecycle, you will establish consistent approaches to recruitment, onboarding, training, engagement, recognition, performance, retention, screening, and risk management.
Through inclusive people leadership, you will coach and develop a geographically dispersed team, build shared accountability, and create an engaged and collaborative working environment.
With your ability to influence and build relationships, you will bring together operational teams, support functions, volunteers, and external partners to advance coordinated national priorities.
Applying strong analytical and program management skills, you will define performance measures, interpret data and feedback, and translate insights into sustainable program improvements.
By providing governance for volunteer management systems, learning standards, and data requirements, you will support consistent practices, informed decisions, and alignment with digital modernization initiatives.
Desired education and skills
Post-secondary education in a relevant field (e.G., Volunteer Resources, Non-Profit Management, Business Administration, Human Resources, Leadership, or Social Sciences). An equivalent combination of education, training and experience may be considered.
CVA certification or other volunteer management–related credentials are considered an asset.
Proven leadership experience, including managing a geographically dispersed team.
Strong managerial, communication, and people-leadership skills required to operate successfully in a complex organization.
Strong program and project management skills, including planning, prioritization, and execution in a multi-stakeholder environment.
Experience managing substantial budgets, aligning resources with priorities, and maintaining financial accountability is required.
Demonstrated involvement in the volunteerism profession and a commitment to advancing volunteer engagement practices.
Demonstrated ability to develop, implement, and evolve national strategies, frameworks, policies, and governance structures.
Strong understanding of volunteer management systems (e.G., Better Impact) and the ability to provide governance direction on data standards, system design, and reporting requirements.
Basic knowledge of labour relations principles.
What we offer you
4 weeks' vacation.
Annual performance award up to 10%.
Comprehensive group health, dental and vision benefits for you and your family.
Employee discounts, wellness program, professional resources.
What you can expect
This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.
You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
You may be expected to travel occasionally for this role, and as required.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process;
hiring leaders retain discretion over which applications move forward.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add View email address on ca.hrm.tc and View email address on ca.hrm.tc to your safe senders list.
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