Remote Service Technician at Miele

Become a part of Miele's service team as a Remote Service Technician, dedicated to delivering top-tier consumer interactions. Leverage your technical skills to resolve appliance challenges and facilitate communication. Miele is seeking a Remote Service Technician to ensure the highest level of service. This role involves not only addressing consumer appliance issues but also providing critical feedback to the RSM and coordinating technical training. A strong technical background in computer systems is essential for navigating Miele’s platforms efficiently. Key Responsibilities:

• Provide top-notch customer interactions remotely
• Coordinate technical communication and training with the RSM
• Maintain relationships with third-party service providers
• Support daily operations and consumer service challenges
• Oversee van organization, inventory, and scheduling

Requirements:

• Minimum 2 years of service experience or appliance repair
• Strong customer service and administrative skills
• Effective communication and escalation resolution abilities
• Proficient troubleshooting and teamwork skills
• Ability to make brand-aligned decisions

Bring your customer service expertise and technical acumen to enhance Miele's remote support operations. #J-18808-Ljbffr