Director Brokerage Client Services

Lead brokerage client services at Livingston through service-level management, operational problem solving, and collaboration with release branch networks. Manage multiple teams across designated client accounts.The Director Brokerage oversees service delivery for industry-related clients and regional support services. This leader maintains employee relations, strengthens client relationships, and improves end-to-end processing. Livingston operates customs brokerage and international trade services worldwide.Key Responsibilities:
Manage service levels against client expectations and needsCoordinate service teams with the release branch networkResolve workflow conflicts and client issuesTrack work volumes, accuracy, and performance indicatorsPlan operations, staffing, budgets, and support functionsRequirements:
Ten or more years of progressive experienceAssociate degree or post-secondary business educationKnowledge of brokerage operations policies and proceduresExcellent leadership, analytical, and organizational skillsStrong English communication and interpersonal skillsUse brokerage expertise, leadership, and operational judgment to strengthen client service delivery at Livingston across connected teams.
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