Customer Success Sales Manager

About the job Customer Success Sales Manager

Are you a proactive communicator who knows how to build relationships and close renewals?

The Client Relations Specialist sits right at the intersection of Sales and Customer Success.

You aren't just here to support members; you're here to drive retention, maximize account lifetime value, and ensure every member reaches their goals.

You've built trust with clients, spot renewal risks early, and use your sales instincts to keep customers active and engaged.

If this sounds like you, read on.

The Role

• Onboard new members in their first week to ensure immediate value
  
• Proactively check in on members who go quiet to mitigate churn
  
• Track member health, interactions, and renewal signals in the CRM
  
• Report on engagement, retention metrics, and account expansion opportunities
  

Skills & Experience

Must-Haves:

• 2+ years of proven sales experience (inside sales, account management, retention, or customer success)
  
• Currently based in Canada
  
• Strong track record of driving renewals, retention, or upsells
  

Nice-to-Haves:

• Hands-on experience with a CRM such as HubSpot or Salesforce
  
• Direct experience with Skool or similar platforms (Circle, Discord, Mighty Networks)
  
• Background in coaching, education, or a membership/course business
  
• Experience managing an online community or membership program
  

What We Offer

• Compensation: $5,000/month
  
• Schedule: Remote, Monday to Friday, 9am to 5pm Eastern (EST)
  
• Fully remote work environment with a high-impact team
  

About Us

We're an online membership community built on Skool. Members join to learn, get support, and reach real results together. We care most about members making progress, and this role keeps them moving.

We'd love for you to join us!

Note: Only resumes in English will be taken into consideration.

Important Note: This is an independent contractor position, not an employee role.