Director of Product & Strategy, CXM Flex Toronto - United Kingdom - Full Time

Director of Product & Strategy, CXM Flex

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient Digital powers mission‑critical customer communications for some of the world’s largest enterprises. Our Inspire suite of products helps organizations design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. Trusted by global banks, insurers, healthcare providers, and public institutions, Quadient enables companies to transform complex regulatory communications into meaningful customer experiences. Our on‑premise Inspire deployment (CXM Flex) continues to serve a strategic base of enterprise customers with demanding security, sovereignty, and operational requirements.

Job Description

TheDirector of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes forQuadient’son‑premise,self‑hosted, and managed serviceInspire portfolio (CXM Flex). Reporting to theSVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers — banks, insurers, healthcare providers, and public sector institutions — with demanding security, sovereignty, and operational requirements.

This is a high‑impact role at the intersection of mature platform stewardship and modernization. This leaderwill lead a small, focused Product Management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths, hybrid deployment models, and AI‑enabled capabilities for customers who run Inspire in their own data centers.

Strategic Responsibilities

• Define and communicate the long‑term product vision forQuadient’son‑premise and customer‑hosted Inspire portfolio.
• Own a clear multi‑year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well‑defined migrationpaths to CXM SaaS(Evolve).
• Translate enterprise customer requirements — security, data sovereignty, regulatory residency, air‑gapped environments, FIPS/FedRAMP‑adjacent expectations — into differentiated product capabilities.
• Define the position and roadmap for AI‑enabled capabilities in on‑premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance.
• Monitor competitive dynamics in the CCM/CXM on‑premise marketand position Quadient for sustained leadership.
• RepresentQuadient’son‑premise CXM strategy externally with strategic customers, partners, and industry analysts.
• Lead M&A evaluations related toCXM
• Own product P&L, with accountability for the financial outcomes of the portfolio.
• Lead and develop the on‑premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities.
• Partner withthe C M R&D Leadto deliver a predictablereleasecadence, high product quality, and a healthy upgrade story for customers on long‑running production versions.
• Drive platform modernization initiatives — containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns — that work in both on‑premise and hybrid topologies.
• Define and operationalize the migration narrative and tooling that helps on‑premise customers progress to CXM SaaS at their own pace.
• Establish strong product management practices around backward compatibility, deprecation policy, and long‑term support commitments.
• Integrate insights from Customer Success, Professional Services, and Support into product prioritization.

Business & Market Impact

• Protect and grow on‑premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals.
• Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high‑confidence renewal motions.
• Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on‑premise or hybrid deploymentoption.
• StrengthenQuadient’sstanding in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty‑sensitive segments.

Qualifications

• 12-15+ years of product management experience in enterprise software or SaaS, with at least7years leading product managers.
• Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated‑communications domains.
• Proven experience managing the product lifecycle of a mature on‑premise or self‑hosted enterprise platform, including versioning, deprecation, and long‑term support.
• Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on‑prem, private cloud, hybrid), and security/compliance requirements.
• Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts.
• Exceptional executive communication and stakeholder leadership skills.
• Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.

Success in the Role

Success in this role will be measured by the health of the on‑premise CXM install base (renewals, NRR, customer satisfaction), predictable roadmap execution, measurable progress in modernizing the platform and enabling AI‑enabled capabilities, the volume and quality of CXM Flex → CXM SaaS migrations, and the development of a strong, focused Product Management team.

Additional Information

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on‑site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on‑site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in‑person events. No matter where you work, you’ll be part of a dynamic, people‑first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.