Professional Services Specialist (Enterprise Physical Security Systems) (Quebec City)

Professional Services Specialist (Enterprise Security Systems)

Location: Hybrid/Remote (Canada)

Type: Full-Time

About SoloSquid

SoloSquid is a professional services firm that works with enterprise clients to deploy, optimize, and maintain advanced security systems and build custom integrations when off-the-shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need.

Who This Role is For

• Mid- to senior-level technician or technical specialist with experience in enterprise security systems.
• Enjoy troubleshooting, solving challenging technical problems, and working directly with customers.
• Looking to grow beyond break/fix work into project delivery, optimization, and long-term customer success.
• Comfortable acting as a technical advisor, working with both internal teams and external clients.

What You’ll Be Doing

• Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more).
• Auditing existing deployments and recommending improvements or redesigns.
• Acting as a technical lead on client projects, from kickoff to handover.
• Supporting custom integrations and automation developed by our internal dev team.
• Providing Tier 2/3 support, identifying root causes of performance issues, and helping customers get the most out of their systems.

What We’re Looking For

• 3+ years working hands-on with enterprise security systems (especially Genetec).
• Strong grasp of networking fundamentals, Windows Servers, and SQL.
• Experience working with enterprise clients (hospitals, utilities, higher ed, airports, etc.).
• Comfortable juggling multiple projects and working independently.
• A desire to grow into a customer-facing role that includes project delivery, optimization, and advisory.

Nice to Have

• Genetec certifications.
• Experience with scripting, automation, or video analytics.
• French proficiency (bilingual is a bonus).

Benefits

• Remote focus on outcomes, not hours worked.
• Small team, big impact — you won't feel like a number.
• Interesting technical challenges beyond camera counts.
• Group Benefits Plan.
• Room to grow as we expand managed services and pro-services offerings.