Spare Parts Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

The Spare Parts Specialist supports service sales on spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service quality, operational efficiency, on-time delivery, order growth, and customer satisfaction. The ideal candidate is highly organized, thrives in a fast-paced technical environment, and possesses strong planning and coordination skills.

The work model for the role is: Hybrid
This role is contributing to the ABB Robotics Canada division
Reporting to: Service Operations Manager

Responsibilities:

Supports the end-to-end product/system/service development process (from project specification to product/system/service launch).

• Manages spare parts evolution with respect to product/system/service Life Cycle Management (LCM) shifts.
• Assists in the resolution of customer spare parts issues.
• Participates in determining sales targets for sales force.
• Cooperates to embed spare parts highlights into product/system/service training to internal teams and customers.
• Prepares price lists for review and approval and delivers customer quotations.
• Contributes to develop and maintain spare parts back-end cost repositories and front-end e-commerce tools.
• Proposes new spare parts, kits, and packages development or enhancements of existing ones to offer suitable and unique solutions to customer needs.
• Prepares various analyses by market and by product.
• Contributes to the preparation of marketing tools to support the business and the sales organizations and to define their technical characteristics by providing specific expertise.

Qualifications:

• Diploma or Degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Minimum 4 years of experience in spare parts sales, administration and planning.
• Experience supporting industrial automation, robotics, manufacturing, engineering, or technical service sales environments.
• Strong organizational, multitasking, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Advanced Level in Microsoft Office Suite and ERP/service management systems and SAP; Salesforce experience is considered an asset
• Strong verbal and written communication skills in English are required. Bilingualism (English/French) is considered an asset.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $73,275 and $97,700 annually.

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ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.