Investor Services Manager

HS Financial Technologies (HSFT)
is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.An Investor Services Manager will be required to execute the following tasks in the Investor Services Department. Every Investor Services team member will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided.Responsibilities
Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team.The team will be responsible for processing investor transactions in client funds, including investor due diligence to satisfy applicable AML/KYC requirementsPreparation, review, and distribution of all investor reporting, including monthly account statements, transaction confirmations, and performance reports.Reconciling fund bank accounts on a daily basis, and processing applicable money movements from such accounts as authorized by the client.Managing external client relationships and internally establishing effective working relationships with other departments within the company.Ensuring all client communication is accurate and timely and consistent with applicable service level agreementsAssisting with the initialization and transitioning of new clients, including document review and bank account opening.Participating in presentations to new clients, as requested.Responding to ad hoc client and investor queriesQualifications:
7+ years experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of those at Manager level. Alternative Hedge Fund and Private Equity experience may be considered.Accounting, Finance, Legal or Business DegreeStrong verbal and written communication skillsStrong analytical and problem-solving skillsAbility to work effectively both within a team structure and individually.Strong inter-personal skillsGood initiative tempered with identifying when escalation is required.Strong systems, product and process knowledge
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