Remote Product Support Specialist
BusPlanner
BusPlanner is building a world-class Client Services practice, and we are looking for driven, talented, and technically-minded Product Support Specialists to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation.
Who we are
BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started!
What you will do
- Deliver industry-leading product and technical support to clients from across North America
- Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns
- Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications
- Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues
- Create and update help modules, client-facing documentation, and internal troubleshooting guides
- Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage
What you bring to the table
- 3+ years in a client-facing technical support or product support role
- Strong proficiency in Windows environments (admin, configuration, command-line operations)
- Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
- A proactive, problem-solving mindset and a desire to take ownership of technical challenges
- Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting
What We Offer
- Competitive salary and performance-based bonuses.
- Full health and wellness benefits.
- Flexible work hours and remote-friendly setup.
- A collaborative team culture focused on exceptional customer service.
Vacancy posted 29 days ago
Similar jobs that could be interesting for youBased on the Remote Product Support Specialist in Salaberry-de-Valleyfield, QC vacancy
- We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to... ..., and chat channels. This is a fully remote opportunity for candidates in Canada with... ...customers with warranty claims and general product or service inquiries • Provide clear,...Remote workWeekly payInternshipWork at office
$55k - $75k per year
...mission to build industry-leading products that solve real-world problems... ...care. As Customer Success Specialist , you aren't just solving... ...previous experience in customer support including Tier II support, and... ...full-time employees enjoy: Remote and hybrid work options &...Remote workFull timeInternshipFlexible hoursWeekend work- ...oriented and systems-savvy Revenue & Billing Specialist to join our Finance team. This role will... ...empower organizations create secure and productive environments where people thrive Culture... ...& Dignity - We foster an inclusive, supportive, and diverse workplace.Accountability &...Remote workContract workFor contractors
$80 - $180 per hour
...your expertise in visual design and aesthetic judgment to evaluate product design decisions and assess quality across a variety of creative... ...Details • Minimum commitment of 15 hours per week • Fully remote and flexible work environment Eligibility • Candidates must be based...Remote workHourly payFlexible hours$200k per year
...-time, long-term contractor Workplace: Remote Schedule: Full-time, aligned with U.S.... ...wealth management firm as a client-facing specialist supporting advisors and operations. Handle client... ...to ensure seamless client experience • Support financial advisors with account...Remote workLong term contractFull timeFor contractorsWork at office- ...50 years, STC is committed to fostering a supportive and compassionate environment, empowering... ...to substance use. The Community Giving Specialist plays a key role in strengthening STC’s fundraising... ...work in Guelph (in office) and partial remote work Hours of Work: Full Time - Monday to...Remote workPermanent employmentFull timeCasual workWork at officeMonday to fridayAfternoon shift
- ...your dependents (US, CAD, MX) Benefits to Support the Whole Person: Mental - Access to... ...Work Environment Requirements As a remote-first company, you’ll have the ability to... ...computer software platforms, and other office productivity tools as necessary. Due to the nature of...Remote workWork at officeWork from homeHome office
- ...the world’s largest industries—and we’re on fire. We are shipping products that redefine how General Contractors and teams collaborate to... ...reviews to align teams and raise the quality bar. • Mentor and support other designers through feedback, collaboration, and example—without...Remote workFor contractorsInternship
$77.99k - $93.59k per year
Grafana Labs is a remote-first, open-source powerhouse. There are more... ..., AI-native demand generation specialist to own our lifecycle and... ...marketing, ideally within a technical product or developer-focused... ...Innovation-Driven - Autonomy and support to ship great work and try new...Remote workLocal area- ...hello there, screen time savant Funday is a full-service & fully-remote agency made up of people who are friendly and hardworking in... ...produce the entirely unexpected? That’s where we thrive. Social Media Specialist As a Social Media Specialist you will report directly to the...Remote workLive InImmediate startWeekend workWeekday work
- We’re looking for a Brand Experience Specialist who lives and breathes brand energy, community, and great experiences. In this hybrid marketing... ...activations. • Drive brand consistency across your region. • Support business owners in growing their local presence. You are: • A...Remote workFull timeLocal area
- ...taking the direct route or trying a new path, we’ll support you no matter what. The Role_ // We’re looking for a Product Lead to guide one of Masabi’s most strategic... ...overseeing future large-scale deployments. Location_ // Remote-first for candidates based in Eastern Canada,...Remote workLong term contractInternshipWork at officeWork from homeHome office
- ...virtually regarding complex issues to all parties involved during case resolution Target Auditing: • Conduct targeted estimate auditing to support CSN licensees with insurance KPI performance & profitability. • Proactively identify outliners for coaching and assist with...Remote workWork at officeWork from homeHome officeNight shift
- ...Since 1997, KABS has offered a broad range of product development services to the bio-pharmaceutical industry, worldwide. We support pharmaceutical development programs from... ...aseptic manufacturing facilities and the team of specialists in aseptic manufacturing of injectable drugs...Remote workApprenticeshipWorldwideFlexible hours
- ...développer professionellement tout en maximisant le plaisir et l'équilibre travail-famille-passions? Spektrum est à la recherche d'un(e) product owner qui pourra contribuer à livrer des solutions de qualité, avec efficacité et humanité. Spektrum Nous sommes un studio...Remote workContract workWork at officeWork from homeFlexible hours
- ...and content expansion, with complementary product and content capabilities that enable users... ...join us! Location: United States / Canada (Remote) Reports to: Director of Product, FinData... ...understanding how to structure the data to support multiple workflows, define requirements,...Remote workInternshipLocal area
- ...on the other. Different schemas, different pipelines, different product experiences. We’re at an inflection point. The opportunity isn’t... ...national origin.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications,...Remote workShift work
- ...Safety Zone/ Equipment Tech Specialis t to join our team in the Simcoe County region. The successful candidate will assess and support our clients with Community Safety Zones (CSZ) , signage, installing, maintaining , troubleshooting, and repairing automated speed...Remote workRemplacementFull timeWork at office
$29 per hour
...partnered with 2,200+ nonprofits who support our mission while generating $... ...and more accessible. Our products make things easier for the... ...looking for a Demand Generation Specialist to support our growing and dynamic... ...protected by law. We are a remote-first company with employees...Remote workHourly payFull timeContract workInternship- ...toutes les phases du développement de produits et des processus de production; responsable du développement de nouvelles technologies et de l... ...et de nouveaux procédés manufacturiers, le cas échéant. • Supporter nos efforts de caractérisation de performance au laboratoire (instrumentation...Remote workCasual work
- ...team! Come join our team of automotive specialists! Perks: • Competitive wage; Compensation based on productivity • Opportunity to work from home (fully remote position) • Personal career growth... ...for persons with disabilities to support participation of candidates in all aspects...Remote workWork from homeMonday to friday
- ...Consultant to join our growing team remotely in Canada. This is an... ...discovery through to go-live and support • Analyse and optimise... ...outcomes • Contribute to ongoing product and process improvement initiatives... ...a globally recognised ERP specialist with an international...Remote workLong term contractLive In
- Remote Veeam Backup & Disaster Recovery Specialist (Part-Time) 100% Remote (Canada-based, preferably near Toronto for occasional optional visits Employment Type... ...and execute DR test scenarios without impacting production ✔ Ensure backup validation processes meet business continuity...Remote workLong term contractPart timeCasual work10 hours per weekFlexible hours
$60k - $68k per year
...in our values and core mission work to support all people in Canada to lead healthier lives... ...• working with the digital experience specialist to identify SEO opportunities, when... ...details • self-starter • ability to maintain productivity and pivot effectively • knowledge of...Remote workWork at officeHome officeFlexible hours$60k - $65k per year
...is hiring a Territory Manager to drive product adoption across Ontario’s automotive dealership... ...dealership community • Experience supporting dealer onboarding and co-op marketing programs... ...financing and leasing. We are a team of specialists who take pride in what we build and how...Remote workFull timeInternship$150k - $180k per year
...Management Platform, along with on-demand support, connectivity, cybersecurity, and... ...involves applying actuarial knowledge to product pricing and supporting client... ...from our office in London, Ontario or remotely within Canada. Remote-based employees may occasionally be asked...Remote workWork at officeImmediate startFlexible hours$26 per hour
...completed at the physical location. There is no option to work remotely. Work setting Help desk Telecommunications industry... ...difficulties Provide business systems, network and Internet support to users in response to identified difficulties Experience and...Remote workLong term contractPermanent employmentFull time- ...that will directly affect the success of product releases in a cross-functional agile environment... ...culture here: StackAdapt is a remote-first company; we are open to candidates located... ...and onboarding program Coverage and support of personal development initiatives (...Remote workWork from homeHome office
- ...you are. With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams across Canada. Join us and immerse yourself in a dynamic, innovative, and collaborative...Remote workPermanent employmentInternshipWork at officeFlexible hours
- ...employee-owned company operating remotely since 2011, we have over 120... ...time. Our Team Culture We support clients in challenging situations... ...You have built and maintained production software, not only data pipelines... ...$220,000USD Benefits: • 100% remote • Time off: 5 weeks flexible...Remote workLong term contractTemporary workWork at officeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Product Support Specialist. Be the first to apply!
Related searches
- product process specialist Salaberry-de-Valleyfield, QC
- product specialist Salaberry-de-Valleyfield, QC
- product marketing specialist Salaberry-de-Valleyfield, QC
- network support specialist Salaberry-de-Valleyfield, QC
- IT support specialist Salaberry-de-Valleyfield, QC
- technical support consultant Salaberry-de-Valleyfield, QC
- systems support specialist Salaberry-de-Valleyfield, QC
- sales support specialist Salaberry-de-Valleyfield, QC
- operations support specialist Salaberry-de-Valleyfield, QC
- technical support advisor Salaberry-de-Valleyfield, QC