Service Advisor

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Skills and Abilities

Work setting
- Rural area
- Retail/wholesale establishment/distribution centre
- Automobile repair services
Tasks
- Produce informational materials to increase awareness of services available
- Supervise staff
- Train staff
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Receive payments
- Sell merchandise
- Explain procedures, risks and benefits to clients
Supervision
- 5-10 people
Computer and technology knowledge
- Internet
- MS Excel
- MS Office
Specialization or experience
- Green economy sector
Security and safety
- Criminal record check
- Driving record check (abstract)
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Standing for extended periods
Personal suitability
- Punctuality
- Client focus
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Screening questions
- Are you available for shift or on-call work?
- Do you have experience working in this field?
Employment terms options
- Flexible hours
Green job
- Involves duties and responsibilities that lead to positive environmental outcomes
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Other benefits
Support for persons with disabilities
- Participates in a government or community program or initiative that supports persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities