Ai Platform Support Engineer

DRW

Support enterprise AI tools at DRW while guiding users through prompt engineering, model choices, and practical adoption across the firm.As an AI Enablement Engineer, you will own the data plane user experience for developers and business users. You will support Cursor, Devin, ChatGPT, and LibreChat while helping manage firm-wide AI costs. The team combines user enablement, troubleshooting, education, and feedback for platform engineering.Key Responsibilities:
Own support queues for enterprise generative AI toolsTroubleshoot IDE integrations, chat interfaces, and access issuesGuide teams toward cost-efficient models without reducing output qualityReview quota increases and explain spend visibility dashboardsLead workshops promoting responsible AI tool adoptionRequirements:
Strong customer-facing communication and white-glove support mentalityTechnical fluency in prompt engineeringPractical understanding of current LLM capabilities and limitationsFamiliarity with VS Code, Cursor, and CLI toolsStrong context of firm culture and support channelsBring AI support, prompt engineering, and user education expertise to DRW’s enterprise platform experience.
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