Client Retention And Growth Manager

Blacksmith Agency LLC

Drive client retention and account growth remotely for Blacksmith Agency, combining renewal ownership, upselling, and calm senior-stakeholder communication.This Account Manager owns an established book of recurring agency clients across Blacksmith Agency’s digital services. You will keep clients, grow their engagements, and recognize early signs of account drift. Success includes managing a seven-figure annual quota across retention and upsells while partnering with delivery teams.Key Responsibilities:
Protect relationships and renewals across recurring agency accountsIdentify early warning signs when accounts begin driftingDiscover the next project within each client relationshipSell expansions and carry the annual retention quotaAlign strategists and delivery teams around one client voiceRequirements:
Account management experience within a digital agencyBackground in marketing, creative, or advertising agenciesNumbers-based record of retaining clients and selling more workComfort carrying a seven-figure annual quotaCalm communication with senior client stakeholdersUse proven retention, expansion sales, and client communication experience to grow Blacksmith Agency’s established account portfolio.
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