Bilingual Contact Centre Supervisor
Manulife John Hancock
Lead Manulife Bank’s hybrid contact centre operations in Montreal using bilingual communication, coaching, and performance analysis skills. Support clients across jurisdictions outside Quebec.
This Contact Centre Supervisor role requires more than three years of leadership experience, preferably in contact centre operations. You will coordinate daily activities across locations, mentor employees through call listening, call shadowing, and one-on-one meetings, and help drive KPIs. The position also involves team communication, service recovery, inquiry resolution, and hiring participation.
Key Responsibilities:
- Coordinate daily contact centre operations across locations
- Conduct mentoring sessions using call listening and shadowing
- Lead meetings addressing service concerns and performance expectations
- Analyze metrics and recommend service recovery measures
- Research inquiries and participate in hiring activities
Requirements:
- Three-plus years of leadership experience
- Fluency in French and English communication
- Microsoft Excel, PowerPoint, and Word proficiency
- Strong analytical and problem-solving skills
- Business systems application expertise
Apply your bilingual leadership, coaching, and analytical capabilities as Manulife Bank’s hybrid Contact Centre Supervisor in Montreal.
#J-18808-LjbffrVacancy posted 5 hours ago
Similar jobs that could be interesting for youBased on the Bilingual Contact Centre Supervisor in Montréal, QC vacancy
- ...they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing You will join the Contact Centre Investment Team as a Mutual Funds Representative. You will focus on providing an excellent client experience, by recognizing...BilingualFull timeFixed term contractWork at officeRemote workWork from homeMonday to fridayFlexible hoursShift work
- ...at the heart of everything we do at our contact centres, and we’re proud of the value that we... ...High School Diploma or equivalent Bilingual (French & English) Exceptional listening... ...l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature...BilingualRemote workWork from home
- Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 45 700 $/$45,700 - 53 340 $/$53,340 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and...BilingualFull timeRemote workWork from home
$95k per year
Call Centre Supervisor Vosker Corporation Location Montréal, QC Work Location Hybrid Salary 95,000 annually / 40 hours per week Full time Day, Overtime available Starts as soon as possible Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits...SuggestedLong term contractFull timeImmediate startRemote work$102.35k - $120.73k per year
...renforcer la qualité du service offert à la population. Ce rôle stratégique vise à optimiser le déploiement des meilleures pratiques en centre de contact client, tout en assurant une planification optimale de la main d'œuvre et la gestion de multiples projets technologiques en CCC...SuggestedRemote workVille de Montréal
Montréal, QC12 days ago- ...the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online... ...5:00 p.m. EST A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We’d like for...BilingualRemote workMonday to fridayFlexible hours
$83k - $100k per year
...has to offer at . The Opportunity: We’re looking for a Bilingual Supervisor, Transfers to join our Operations team. Reporting to the... ...however, only those selected for further consideration will be contacted. No recruiters or agencies, please. Company Overview:...BilingualFull timeInternship$83k - $100k per year
...has to offer at . The Opportunity: We’re looking for a Bilingual Supervisor, New Accounts to join our Operations team for 6 months.... ...however, only those selected for further consideration will be contacted. No recruiters or agencies, please. Company Overview:...BilingualTemporary workInternship- Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: Posting Min 45 700 $/$45,700 - 53 340 $/$53,340 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues...BilingualWork from home
- ...IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and... ...and technological challenges faced by contact centre managers, supervisors, and agents. They bring hands-on experience in supporting...Long term contractFull timeTemporary workWork at office3 days per week
- ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior... ..., email, chat, and digital channels Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured...Full time
- ...meet their unique banking needs. As a valued member of our Contact Centre Team, you will: Make people’s day: consistently deliver an... ...cover letter. High School Diploma or equivalent If role is Bilingual – please manually add Bilingual (French & English)...BilingualRemote workWork from home
- Administrateur - Systèmes et Centre de données Emploi - Permanent - Administrateur -... ...dehors des heures normales, au besoin. - Bilingue (français/anglais) (requis). - Des déplacements... ...situé en Ontario; Avis aux lecteurs: Contacter: ****@*****.***BilingualPermanent employmentWork at officeMonday to friday
- ...Than a Job: A Mission We seek a passionate Train Operations Supervisor to ensure that train movements are operated on time, safely,... ...addition you have relevant experience in train crew management Bilingual in French and English, with the ability to work and communicate...BilingualFixed term contractWork at officeImmediate startWorldwideNight shiftRotating shiftAfternoon shiftEarly shift
- ...Atouts : Expérience en répartition, service à la clientèle ou centre d’appels Connaissance du domaine de la sécurité Expérience avec des systèmes de gestion (dispatch, GPS, etc.) Le bilinguisme (français et anglais) est requis en raison de la clientèle anglophone...Full timeFlexible hoursNight shiftWeekend workAfternoon shift
$60k per year
...underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This... ...Director of Restaurant Outlets, the Restaurant Supervisor will be responsible for overseeing the... ...within a team Languages : Bilingualism (French and English) in both spoken and...Part timeWork at office3 days per week- ...signalling and digital mobility solutions. Jo Join us as Operation supervisor, and you’ll be looking at a career-defining role based in... ...interest; however, only those under consideration will be contacted. An agile, inclusive and responsible culture is the foundation...Work at officeLocal areaImmediate start
$110k - $120k per year
...un(e) Gestionnaire des comptes fournisseurs pour jouer un r�le central dans l��volution de ses activit�s financi�res. Au sein d�un centre de services partag�s couvrant plusieurs entit�s, la personne retenue encadrera une �quipe d�environ 11 professionnels r�partis dans...Permanent employmentTemporary workWork at office- ...technologique stimulant? GardaWorld est à la recherche d’un(e) agent(e) de sécurité bilingue pour se joindre à une équipe œuvrant au sein d’un environnement corporatif de Google, au centre-ville de Montréal . Ce poste s’adresse à une personne professionnelle, à l’aise...Bilingual
- ...Your Contribution: We are currently looking for an Evening Supervisor to oversee the daily operations of the distribution center and ensure... ...send us your resume. If your application is retained, we will contact you to schedule an interview. Note: Vast Auto Distribution...Long term contractPermanent employmentWork at officeMonday to fridayAfternoon shift
- Nous sommes a la recherche un superviseur du cr�dit capable de soutenir la sant� financi�re de l�entreprise en encadrant l��valuation du risque client et le suivi des comptes � recevoir. Bas� dans l'Ouest de l'�le, ce r�le contribue � la prise de d�cision li�e au cr�dit commercial...Permanent employmentTemporary workWork at office
- Partenaire d’affaires RH - chef de file | centre-ville Superbe opportunité au sein d’... ...Bon jugement et habileté de leadership ; - Bilinguisme, français et anglais ; - Excellentes... ...candidats retenus pour une entrevue seront contactés. Nous reconnaissons la valeur de la diversité...Contract work
$75k - $85k per year
...confidentialité et d’une approche centrée sur les personnes dans le... ...Ce que vous apporterez Le bilinguisme complet en français et en... ...et de placer les personnes au centre de nos actions. L’échelle... ...sélectionnées pour une entrevue seront contactées. The Opportunity...BilingualRemote workWork from homeMonday to friday- ...You'll need strong organizational skills, bilingual fluency, and a commitment to accuracy and... ...Respond to client inquiries who contact our call center. What do you need to succeed... ...and more. Access to our Global Learning Centre, available 24/7 for your learning needs...BilingualWork at officeFlexible hoursShift work
- ...! At Sun Life, our clients are at the centre of everything we do. As a licensed Retirement... ...of Persons License in Quebec (PQAP) Bilingualism (French, English, both oral and written)... ...those selected for an interview will be contacted. Job Category: Sales - SIP...BilingualLong term contractInternshipWork at officeWorldwideFlexible hours1 day per week
- ...to the management team, the Supervisor, Events oversees the smooth execution... ...and acts as the main on-site contact for clients during the event.... ...et des cocktails Bilinguisme français et anglais, à l’oral... ...wine, spirits and cocktails Bilingual in French and English, spoken...BilingualDaily paidFull timeFlexible hoursShift workNight shiftWeekend workAfternoon shift
$61.21k - $87.44k per year
...de reconnaissance. Coordonner les opérations quotidiennes du centre d’appels, notamment la gestion des listes d’appels, des horaires... ...projet. Minimum d’une (1) année d’expérience dans un centre de contacts clients. Connaissance des lois et de la réglementation...Daily paidFull timeTemporary workWork at officeMonday to friday$65k per year
...metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic... ...year in a similar position and establishment; Languages: ~ Bilingualism (French and English) spoken and written is required in this...Full timeWeekend workAfternoon shift$43k - $47k per year
...job posting for the position (English or French)? Experience ~1 year to less than 2 years Employment terms options ~ Day Workplace information Hybrid Durée de l'emploi: Temporaire Langue de travail: Bilingue Heures de travail: 40 hours per week...BilingualFull timeTemporary workAltis
Montréal, QC7 days ago- Notre client recherche un gestionnaire en comptabilit� pour se joindre � son �quipe responsable des activit�s comptables et op�rationnelles de fonds au Qu�bec. Cette personne jouera un r�le central dans la qualit� de l�information financi�re, la coordination des �ch�anciers ...Permanent employmentTemporary workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Bilingual Contact Centre Supervisor. Be the first to apply!
Related searches
- project manager bilingual Montréal, QC
- administrative assistant bilingual Montréal, QC
- bilingual french Montréal, QC
- bilingue espagnol Montréal, QC
- bilingual spanish english Montréal, QC
- bilingual executive assistant Montréal, QC
- bilingual credit analyst Montréal, QC
- bilingual spanish Montréal, QC
- bilingue arabe Montréal, QC
- bilingue assistante personnelle Montréal, QC