LensCrafters - Team Lead

LensCrafters is a part of EssilorLuxottica, a global leader in vision care.

We are looking for a Team Lead to create exceptional value by delivering exceptional customer service and ensuring store success.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.

Lab Responsibilities (if applicable)

• Custom fit glasses & precisely place prescription in lenses.
• Work with associates to strengthen knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards & customer requirements.
• Create a safe working environment for all and demonstrate safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Basic Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter‑personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non‑licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program.
• Optical machinery/instruments experience.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise & lens options.

Pay Range: 20.91 - 33.60

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, sexual orientation, gender identity or expression, disability, age, religion, and other protected characteristics.