UX Designer - Senior - MGON #14

Job Title: UX Designer – Senior
Location: Toronto, ON
Experience: 3–9 Years
Job Type: Contract

We are seeking an experienced Senior UX Designer to lead user experience research, interaction design, wireframing, prototyping, and service design activities for digital products and services. The candidate will translate user and business requirements into intuitive, accessible, and effective experiences while collaborating with stakeholders, business analysts, developers, and delivery teams. The role requires hands-on expertise in Figma, user research, accessibility evaluation, and WCAG 2.0 Level A/AA, along with the ability to guide design decisions throughout the product development life cycle.

• Plan and conduct user research, stakeholder interviews, contextual inquiries, surveys, and usability testing.

• Analyze research findings to identify user needs, pain points, behavioral patterns, and opportunities for improvement.

• Develop personas, user journeys, task flows, service blueprints, and experience maps.

• Create detailed wireframes, interactive prototypes, and design specifications using Figma.

• Lead collaborative workshops and design-thinking activities using Miro.

• Develop process diagrams, service workflows, and supporting documentation using Microsoft Visio where appropriate.

• Translate business requirements and user research insights into user-centered design solutions.

• Evaluate existing digital experiences and recommend improvements to navigation, information architecture, usability, and accessibility.

• Conduct accessibility assessments using JAWS and other appropriate accessibility testing tools.

• Apply WCAG 2.0 Level A/AA criteria to design reviews and collaborate with development and QA teams to address accessibility issues.

• Document UX requirements, design decisions, interaction behavior, and implementation guidance.

• Collaborate with developers, product owners, business analysts, and QA specialists to ensure design feasibility and implementation consistency.

• Use Azure DevOps to manage UX work items, track design-related issues, and coordinate delivery activities.

• Facilitate design reviews, usability feedback sessions, and stakeholder approvals.

• Mentor junior designers and contribute to UX standards, design consistency, and continuous improvement.

• 3–9 years of professional experience in UX design, interaction design, user research, or service design.

• Strong hands-on experience with Figma for wireframing, prototyping, and design documentation.

• Demonstrated expertise in user research, usability testing, journey mapping, and translating insights into design solutions.

• Experience designing accessible digital services in accordance with WCAG 2.0 Level A/AA.

• Practical experience with JAWS or comparable screen-reader and accessibility testing tools.

• Ability to develop user flows, wireframes, prototypes, and service design deliverables.

• Experience facilitating workshops and collaborating with multidisciplinary stakeholders.

• Familiarity with Microsoft Visio and Miro for process modelling and collaborative design activities.

• Experience using Azure DevOps or similar work management practices within delivery teams.

• Strong understanding of interaction design, information architecture, usability, and inclusive design.

• Excellent communication, presentation, problem-solving, and stakeholder management skills.

• Experience designing public-facing or enterprise digital services.

• Experience conducting accessibility reviews and supporting remediation of identified issues.

• Familiarity with Agile delivery, iterative design, and design-to-development handoffs.

• A portfolio demonstrating research-led design decisions and measurable usability improvements.