Cisco Customer Success Manager

CDW

Drive Cisco customer adoption and satisfaction as a Customer Success Manager focused on technical guidance, communication, and lasting client relationships.This Customer Success Manager supports customers throughout onboarding, implementation, usage, and optimization. You will serve as a trusted advisor, translate business objectives into technical requirements, and coordinate with account teams, presales, delivery, and Cisco support. The role also develops success plans, tracks metrics, and identifies renewal, expansion, upsell, and cross-sell opportunities.Key Responsibilities:
Build strategic advisor relationships with assigned customersFacilitate onboarding, setup, training, and initial EAWS usageConduct customer check-ins, reviews, and adoption discussionsResolve escalations with internal teams and Cisco supportCreate success plans, reports, presentations, and playbooksRequirements:
Bachelor’s degree or equivalent experienceTwo years of technical presales or technical architecting experienceCustomer Success experience improving satisfaction, adoption, and retentionStrong written, verbal, interpersonal, and presentation skillsProficiency in Microsoft Office applicationsApply customer success, technical guidance, and relationship management skills to advance Cisco adoption and measurable client value.
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