Senior Client Relations Specialist
CMHC - SCHL
Shape lender strategy and client experience for CMHC as a Senior Client Relations Specialist supporting national and regional teams. Frequent travel is required.This temporary 18-month position sits within Insurance Business Development. You will apply homeowner mortgage loan insurance policy expertise, lender operations knowledge, and strategic thinking to support the National Key Account Manager. The work connects client insights, performance data, and market intelligence with coordinated execution across CMHC.Key Responsibilities:
Develop and monitor lender strategic plans aligned with corporate prioritiesTranslate insights into recommendations for account priorities and client experienceGuide teams on HO MLI policies, products, and operational requirementsCoordinate lender planning, business reviews, actions, and implementation risksDevelop communications, briefing materials, tools, and trainingRequirements:
Relevant undergraduate degree or equivalent education and experienceMinimum seven years of relevant client relationships and operations experienceComprehensive HO MLI policy and lender process knowledgeStrategic, analytical, problem-solving, planning, and coordination skillsSuperior English and French communication, influence, and negotiation skillsBring mortgage insurance expertise, strategic advice, and relationship leadership to CMHC’s coordinated lender initiatives and client experience.
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Develop and monitor lender strategic plans aligned with corporate prioritiesTranslate insights into recommendations for account priorities and client experienceGuide teams on HO MLI policies, products, and operational requirementsCoordinate lender planning, business reviews, actions, and implementation risksDevelop communications, briefing materials, tools, and trainingRequirements:
Relevant undergraduate degree or equivalent education and experienceMinimum seven years of relevant client relationships and operations experienceComprehensive HO MLI policy and lender process knowledgeStrategic, analytical, problem-solving, planning, and coordination skillsSuperior English and French communication, influence, and negotiation skillsBring mortgage insurance expertise, strategic advice, and relationship leadership to CMHC’s coordinated lender initiatives and client experience.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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