Senior Digital Product Journey Manager

Lead digital product journeys at National Bank with strong product management and client experience expertise. Work across digital and assisted channels to improve outcomes.This senior position guides an end-to-end journey from discovery through everyday use. You define target experiences, measurable objectives, and release scopes while balancing stakeholder priorities. Your decisions support client satisfaction, operational efficiency, business results, regulatory requirements, and continuous improvement.Key Responsibilities:
Define target experiences and scope each journey releaseAct as decision-maker for journey requirements and delivery teamsTranslate voice-of-client insights into product opportunitiesIncorporate privacy, accessibility, operational, and regulatory requirementsEnsure feature quality before production releaseRequirements:
Minimum 15 years in client journey or digital product managementAccountability for results involving cross-functional challengesExperience defining measurable objectives and balancing competing prioritiesStrong knowledge of user research, service design, journey mapping, and UXAbility to use conversion, completion, satisfaction, and effort indicatorsBring senior product leadership, journey analytics, and client experience practices to National Bank’s evolving digital offerings.
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