Customer Success Technical Architect at IBM

IBM

Transform your career with IBM as a Customer Success Technical Architect. This remote role combines technical expertise with relationship management to ensure client satisfaction and success. At IBM Global Sales, the Customer Success Technical Architect plays a vital role in guiding enterprise clients with the Confluent product suite. You will leverage technical knowledge, including cloud technologies and distributed computing, to shape solutions that align with clients' business objectives. Collaboration is key as you work across cross-functional teams to deliver exceptional support and drive product adoption. Key Responsibilities:

Champion customer needs within Confluent teams
Address technical objections and facilitate adoption
Support architecture planning and security design
Guide customers in data streaming maturity
Conduct and present customer technical reviews

Requirements:

Proven success in a technical role with SaaS products
Strong understanding of cloud and streaming technologies
Excellent communication and interpersonal skills
Ability to manage multiple customer initiatives
Knowledgeable in Linux and cloud networking

Leverage your technical and relationship skills to help customers achieve their business goals at IBM while working on innovative solutions. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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