Manager, Transit Operations

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees;
and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Type of VacancyExisting Vacancy
Hours of Work35 hours per week
DepartmentTransit
LocationThis position is required to work in person at Burlington Transit Headquarters. Work location is subject to change at the discretion of the City due to operational demands.
Position OverviewThe Manager, Transit Operations is responsible for overseeing day-to-day operations and administrative duties for the Operations department. The Manager will ensure transit services, operations and programs are run safely, efficiently and, in a financially responsible manner.
The Manager leads a team of supervisory and training staff as well as union workforce and is responsible to ensure a high level of motivation and productivity.
The Manager will provide strategic planning and input into development of business plans and performance metrics to ensure achievement of business objectives.
ResponsibilitiesThe primary responsibilities of this role include:
Ensure operational staff meet goals and standards for safe/defensive operating, customer service, and schedule adherence
Oversee the response to incidents, detours, construction, severe weather and emergencies.
Manage Burlington Transit’s Commercial Vehicle Operator’s Registration (CVOR) compliance including the oversight of collision and incident reviews and corrective actions.
Oversee the Transit Operator training program and working with the Transit Training Coordinator to develop driver training focused on prevention and risk mitigation.
Develop and maintain operating procedures and business continuity plans.
Set, monitor and report operational KPIs: on-time performance, service delivered versus scheduled, safety performance and ridership.
Lead improvement initiatives, technology rollouts and service changes.
Lead workforce planning, including attendance and overtime management
Prepare and administer the operations budget, tracking variances and controlling overtime.
Coordinate with Transit Planning, Service Development and Business Services;
Fleet Maintenance;
Rider Experience and Education;
and City departments.
Prepare reports and briefings for the Director of Transit, City leadership, Council and its advisory committees
Administer the collective agreement with CUPE Local 2723 including grievances, investigations and discipline.
Ensure compliance with the Occupational Health and Safety Act, including joint health and safety committee participation and workplace violence and harassment obligations.
Ensure operators complete and maintain required training, including AODA and Ontario Human Rights Code training, per the Burlington Transit Accessibility Plan.
Requirements
Completion of a 3-year college diploma in a related field. A University degree is preferred.
4+ years of related and progressively responsible experience over a broad range of operational activities including proven project management skills.
3+ years of experience providing leadership and direction in the operation of a comprehensive transit network.
Good knowledge of technical issues and an extensive body of rules, regulations, procedures and operational issues related to areas of responsibility.
Comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
Interpersonal skills to promote a harmonious working environment for a large, unionized workforce and to effectively manage, motivate, counsel, coach, discipline, commend and assess performance of subordinate employees.
Experience handling conflicting demands and frequent changes in a fast-paced environment.
Superior analytical, investigative and problem-solving skills to deal with the complexities of managing a division.
Excellent written and verbal communication skills, experience writing standard operating procedures, reports and recommendations.
Working knowledge of technology and computer-based applications related to the work,
Sound knowledge of policies, legislation, Collective Agreements and initiatives affecting employees and work practices
This position may require occasional travel between sites and/or City facilities and must provide own transportation.
AccommodationsIn accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at View phone number on ca.hrm.tc or email us at: View email address on ca.hrm.tc if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to ApplicantsWe thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
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