Business Operations Support Lead

Job BriefLead the regional Business Operations Support (BOSS) team, providing reliable internal and external customer service and end-to-end oversight of order-to-cash, invoicing and inventory administration.
Who We AreD yno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide
What You'll Do:As a Business Operations Support Lead, you will lea d the regional Business Operations Support (BOSS) team, providing reliable internal and external customer service and end-to-end oversight of order-to-cash, invoicing and inventory administration. You will be accountable for consistent, accurate and timely execution across sites, including order processing, delivery tracking, customer pricing, product movements, reconciliations, purchase orders and associated financial transactions. Other duties include:
Own regional operating procedures, controls, issue escalation and process improvement while coaching a small team and partnering with Operations, Sales, Supply Chain and Finance
Lead, coach and develop a regional BOSS team of approximately 2–4 employees;
allocate work, establish coverage and manage priorities
Oversee the regional order-to-cash process, from customer requirements and order entry through delivery, invoicing and resolution
Ensure SAP sales orders, goods issues/receipts, customer invoices and related transactions are accurate and processed on time
Own regional invoicing quality, completeness and timeliness;
verify customer pricing, service charges, surcharges and approvals
Oversee inventory administration at all supported sites, including movements, stock counts, reconciliation and discrepancy resolution
Coordinate with Operations and Supply Chain on customer demand, purchasing, deliveries and alternative inventory options
Monitor open and overdue orders, un-invoiced deliveries, billing exceptions and inventory variances;
drive timely closeout
Act as escalation point for complex customer, site, service, invoice and inventory issues;
coordinate practical resolutions
Lead daily team coordination and proactively communicate service or transaction risks to relevant stakeholders
Maintain effective internal and external customer relationships;
ensure clear communication and reliable follow-through
Provide regional order, delivery and inventory information to commercial planning and Sales & Operations Planning
Own accuracy and maintenance of customer master data and other critical SAP records within the team’s remit
Work with Finance, AP and AR to resolve credits, debits, payment questions and transaction discrepancies
Ensure appropriate authorizations, segregation of duties, records and controls are applied across regional processes
Maintain documented, current and accessible SOPs for all critical BOSS processes across sites, with clear ownership and training
Standardize processes, monitor adherence and provide cross-training to ensure continuity during absences and staff changes
Investigate recurring process failures and root causes, implement corrective actions and elevate material control risks
Monitor team performance using practical measures such as billing timeliness, accuracy, aged exceptions and inventory reconciliation
Work directly on priority customer accounts and complex transactions as needed to support the team and maintain service
Lead continuous improvement initiatives that simplify workflows, reduce manual rework and strengthen regional controls
What We're Looking For:
Relevant post-secondary education or equivalent business operations experience preferred
5+ years in business operations, customer service, finance or supply chain;
experience leading a small team preferred
Strong SAP proficiency, including sales orders, billing and inventory transactions;
Excel, Word, SharePointand reporting tools.
Demonstrated understanding of order-to-cash, inventory controls, reconciliations and documented SOPs.
Ability to comply with all government regulation (including NRCan, TDG, OH&S and WHMIS) (MSHA, OSHA) and company policies (including ISO and MSA standards)
Positive attitude, friendly demeanor, and a team player
What We Offer:
Paid vacation time + paid holidays
Health Care + Life insurance + AD&D
RRSP + RPP (after 1 year of continuous employment)
Employee Assistance Program
Friendly and supportive coworkers
Zero Harm for Everyone Everywhere
Value People – Respect, Recognize & Reward
Think Customer. Everyone. Every day
Treat the Business as our Own
Care for the Community & our Environment
Challenge & Improve the Status Quo
Deliver on our Promises
Women, veterans, members of First Nations, indigenous people, and Métis are strongly encouraged to apply. Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.
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