Senior Systems Engineer

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.

Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: 

Job Description

You will be a part of a team responsible for leading the day-to-day operation of various SaaS delivery environments, as well as strategic initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will have expertise in software development and deployment processes, relational databases, and managing websites. This role focuses on resolving complex support cases submitted by our partners and customers, as well as driving innovation and continuous improvement across the team. You will be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers.

Some of the things you'll be doing include: 

• Leading incident management and day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Provide exceptional customer service and help desk support

• Administering and maintaining Acumatica SaaS Deployment lifecycle operations 

• Developing and implementing strategies for administering and maintaining Acumatica SaaS Deployment lifecycle operations 

• Operating and maintaining AWS environments following standard procedures 

• Identifying and implementing optimization opportunities and solving complex problems affecting service delivery across the environment. 

• Providing level 3 support for customer/partner initiated issues and mentoring junior engineers  

• Identifying systems deficiencies and recommending innovative solutions 

• Documenting forecasts, plans, and resolutions for on-going and future reference 

• Driving innovation, promoting, and implementing new tools, technologies, policies, and procedures in support of continuous improvement 

• Collaborating with cross-functional teams to ensure alignment and consistency across the organization 

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent 

• At least 5+ years’ experience in relational databases, preferably using MS SQL, and experience with database design and optimization 

• At least 5+ years’ experience in managing websites, preferably using IIS, and experience with web application development and deployment 

• At least 5+ years’ experience in basic scripting (e.g., PowerShell, Python, etc.) 

• At least 1+ year’s experience in DevOps tools and practices (e.g., Jenkins, Git, etc.) 

• At least 1+ year’s experience in cloud platforms (e.g., AWS, Azure, etc.) 

• Strong leadership and mentoring skills, with the ability to guide and develop junior engineers 

• Excellent Troubleshooting skills, extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect 

• Analytical and problem-solving abilities and the ability to effectively prioritize and execute tasks in a high-pressure just-in-time environment 

• Experience with Accounting, ERP, or other business management software is a plus 

• Willing to work on a weekend on-call rotation 

Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail  View email address on jobs.smartrecruiters.com . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. 

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.