Senior Collections Transformation Manager

Lead collections transformation remotely at BMO through process mapping, workflow design, and strategic project execution across Ontario. Shape initiatives that improve business delivery.This Senior Manager position supports the Collections Team through process, change, transformation, workflow, and project implementation. You will provide operations expertise from business case development through execution while working across BMO. The role requires Collections domain expertise, regulatory understanding, and strong stakeholder leadership.Key Responsibilities:
Implement Collections processes, changes, workflows, and transformation initiativesManage projects from business case development through executionLead change management, readiness, planning, and sustainment activitiesDevelop communication strategies that influence positive behaviourMonitor performance and address delivery issues or risksRequirements:
Typically seven or more years of relevant experiencePost-secondary degree in a related field or equivalent experienceExpertise in Collections regulations, systems, processes, and business domainExperience managing multiple projects with conflicting prioritiesAbility to make risk-informed decisions under approved policiesApply Collections expertise, transformation leadership, and process design skills to advance strategic initiatives remotely with BMO.
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