Student Connect Centre Advisor

Job Responsibility:

Please see Special Instructions for more details.

Strong Internal Candidate

Posting Details

Position Information Position Title Student Connect Centre Advisor Position Summary The Student Connect Centre is seeking applications for a term-certain full-time Advisor to join their team. The Student Connect Centre serves as a single location for students to access academic, award, and funding information. This position is a generalist advisor on awards, funding, and academic advising information. This Student Connect Centre Advisor's primary responsibility is to provide front line support and service to assist both current and prospective students in making informed decisions concerning their educational goals. The position is part of a collaborative team that builds and improves the processes that attract learners to RDP and supports them as they move from prospective student to graduate. Using a learner-centered approach this position will provide guidance to current and prospective students to ensure they have the appropriate academic and financial supports to successfully achieve their educational goals. This role requires the ability to solve complex problems, make decisions and find solutions while exercising independent judgment and maintaining confidentiality. This position requires a high degree of flexibility, creativity, initiative, and collaboration. Position Responsibilities Responsibilities of the Student Connect Centre Advisor include: General Client Service

• Provide information to students in a holistic manner.
• Respond to current and prospective student inquiries made in person, by phone or email in a timely manner.
• Create/complete confirmation of enrolment letters/forms.
• Inform Associate Registrar, Student Services of emerging issues as necessary.
• Maintain knowledge of RDP policies and procedures.
• Refer students to other services and resources as necessary.
• Collect and accurately record student information ensuring FOIPP standards are maintained.
• Enter information into Banner and prepare reports as needed.

Academic Advising:

• Deliver academic advising to current and prospective students.
• Maintain in-depth knowledge of admission criteria, transfer requirements and program completion options.
• Educate students in identified programs about career planning and registration processes.
• Assist students with program and course selection.
• Teach students about the content and structure of post-secondary programs.
• Assist students with admission/registration forms.
• Provide accurate information related to prior learning based on pre-determined data and established processes. Refer to the Assessment Coordinator [PLAR] as appropriate.
• Provide registration reviews and support to ensure program completion.

Awards :

• Screen students and refer them to the award opportunities they may be eligible to receive.
• Guide students through the application processes for RDP and government awards.
• Advise students on the status of their award application(s).
• Provide instructions for submitting the documentation required for award disbursement.
• Advise students of the disbursement process for various awards.
• Generate a list of awards students have received through RDP.
• Advise students regarding the consequences of academic decisions as related to awards.
• Direct students to external award opportunities.

Funding:

• Screen students and refer them to the appropriate type of funding for their unique situation.
• Guide students through the application process for all types of funding
• Advise students on the process for submitting missing information and funding appeals.
• Provide instructions for processing funding certificates, agreements, etc.
• Advise students on the status of their funding.
• Guide students through the tuition payment process for all types of funding.
• Guide students through the tuition extension eligibility requirements and process.
• Advise students on interest free status eligibility and guide students through the process of applying for interest free status.
• Provide information on student loan repayment and repayment assistance programs.
• Advise students of consequences of academic decisions as related to funding.
• Sign government forms related to funding (authorized signing official).

Student Connect Centre Program Support Emergency Funding

• Recognize that a student is in crisis, even if the student is not forthcoming regarding the full nature of their situation.
• Advise students on the application process for a food bank referral, emergency loan, and/or emergency bursary.
• Issue emergency refunds and book loans.
• Refer students to services at RDP and in the external community.

• Support recruitment initiatives by providing high quality client service.
• Provide tours of RDP Campus to prospective students when the SCC Advisor - Recruitment is not available.
• Support recruitment initiatives and events as assigned.
• Attend booth-style events as needed.

Required Qualifications

• Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of University in a related program representing four years of study or equivalent.
• License/Registration required: Driver's License and clean driver's abstract.
• Experience in the post-secondary sector.
• Student advising and counseling experience.
• One to two years' experience in a similar role.
• Superior communication skills (both written and verbal).
• Excellent relationship building and interpersonal skills.
• Must be a team player and also able to work independently.
• Superior organization and planning skills.
• Proficiency with Microsoft Office suite.
• Must be able to manage competing priorities and deadlines in a high volume work environment.

Preferred Qualifications

• Experience with a student information system such as Banner is an asset.
• Knowledge of government funding or awards administration.
• Experience in recruitment.

Salary or Hourly? Hourly Salary $30.49 per hour Benefits and Compensation Information An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits. About Red Deer Polytechnic Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic (RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities. Red Deer Polytechnic's main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another. Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community. Posting Detail Information Competition Number 2024-A-099 Employment Type Term-Certain Full-Time Number of Vacancies 1 Desired Start Date 07/29/2024 Position End Date (if term-certain) 12/31/2025 FTE 1.0 Hours of Work 8:30 a.m. to 4:30 p.m., Monday, - Friday, 35 hours per week Open Date 06/28/2024 Close Date 07/05/2024 Open Until Filled No Note to Applicant To fulfill Red Deer Polytechnic's mission to enrich the intellectual, economic, cultural, and social development of Central Alberta, people representing diverse perspectives and experiences are required. We welcome and encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, persons with any sexual orientation, and persons of any gender identity or gender expression. Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Voir email sur ca.edajobs.com . All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Special Instructions to Applicants Strong Internal Candidate Required Documents

• Cover Letter

• Resume

Optional Documents

• References Names and Contact Information