Document Management Clerk

Job Responsibility:

Job Summary:

The Document Management Clerk is responsible to process data from incoming documents to the claim and employer account records on the electronic file.

Job Duties:

Opens, sorts and directs mail and faxes including calling external stakeholders (claimants, employers, medical professionals, etc.) if information is unreadable or incomplete. Scans and indexes documents with claim numbers into Emerge. This includes verifying correct claim number, date of accident and injury. The documents are then directed to the appropriate department or individual for review and processing. Picks up and delivers physical claim and employer files on scheduled daily basis. Utilizes the Optimal system to ensure that mail and faxes for the employers are placed on the firm files and directed to the appropriate department for processing. Performs physical maintenance of claim and employer account files including organizing and purging information using established retention guidelines. Liaises with off-site facility for storage and retrieval of claim and employer files and/or scanned claim documentation. Reviewing & reconstituting of Claim File, Employer File and financial information that are stored on microfilm. Performing check backs to locate claim, employer and financial information on microfiche Prepares and stores miscellaneous claim media in Corporate Records. This documentation includes DVD's and CD's of MRI, CT Scans, X-rays, and photos of bodily injury sites. Performs other related duties as assigned.

Qualifications:

Completion of Grade 12 Minimum 4 months of related work experience in a customer service environment 7,000 numeric keystrokes per hour (less than 5% error rate) Ability to use a personal computer and software (Word and Excel) in a Windows environment Keyboarding proficiency required to accurately enter and query data Ability to communicate effectively Ability to organize workload to meet deadlines Ability to lift/carry heavy objects weighing up to 50 lbs Ability to work independently and in a team environment General knowledge of scanning and indexing technology, would be an asset Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Competencies:

Essential: Client Service Orientation Quality Orientation/Attention to detail Teamwork/Collaboration Planning, Organizing and Follow-up

Additional Information:

One 13-Month Term Position The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. You may be asked to demonstrate your ability through competency based interviewing and/or testing. Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

Additional Information:

One 13-Month Term Position The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. Ability to communicate proficiently in both official languages (English & French) is an asset. A satisfactory criminal record check and verification of education will be required for the successful candidate. You may be asked to demonstrate your ability through competency-based interviewing and/or testing. About WCB: The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship. WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.